Senior Observability & Resilience Engineer (AI-Driven)

Manheim Dallas-Fort Worth; Atlanta (GA); On-site; USD 92,000 - 154,000; Full time

Benefits offered by this job

Drug-free workplace

Job summary

Cox Automotive is seeking a Senior Systems Engineer for Observability & Resilience in Atlanta. You will shape AI-driven observability patterns, reduce incidents, and partner with engineering teams to ensure assets are fully observable and resilient across our enterprise toolset.

You will build automated responses, drive spec-driven standards, and explore new approaches to incident detection and resolution at scale, thriving in a dynamic, evolving environment.

Qualifications

• Bachelor’s degree in a related discipline and 4 years’ experience in a related field.
• Focus on ServiceNow ITOM, Discovery, CSDN as the hub of observability and reactivity.
• Professional experience optimizing the integration and flow of monitoring and ITIL systems.
• Hands-on with enterprise tooling such as CloudWatch, New Relic, SolarWinds, Splunk, PagerDuty, and ServiceNow ITOM—as a builder and integrator.
• Professional experience with writing synthetic tests in Python, Ruby or JavaScript for Playwright Puppeteer or Selenium.
• Distributed systems expertise and understanding of failure modes
• Deep observability experience—instrumentation, metrics, logs, traces, and alerting at scale
• Experience building internal platforms, developer tools, or automation that scales
• Git/version control and CI/CD pipeline experience
• Infrastructure as code and API design experience
• Track record eliminating toil through intelligent automation
• Production ownership experience (on-call, incident response, observability)
• Systems thinking mindset—understanding how components interact at scale Eager to dig into problems and bring proposed solutions to group discussion
• Open to feedback and able to creatively adapt multiple ideas into solutions
• Strong technical writing including high and low-level diagramming techniques
• Analytical skills and careful attention to detail
• Availability for rotational on-call duties outside of standard business hours may be required

Responsibilities

• Deliver new capabilities, using AI to develop agentic flows and new ways to seamlessly adopt the enterprise toolset
• Champion new tools and methods across the organization
• Develop and own relationships with engineering teams
• Ensure that our key assets are fully observable
• Build automated responses to common issues, driving down the time to notice an issue and crushing the time between recognition and resolution
• Establish spec-driven standards for operations and observability
• Reimagine how we detect, triage, and respond to incidents at scale
• Experiment with new approaches to observability, monitoring, and alerting
• Define what modern observability and response engineering looks like for our organization

Skills

Observability

Distributed systems

AI/Automation

Python

JavaScript

Git & CI/CD

APIs

Incident response

SRE practices

Instrumentation & metrics

Communication

Technical writing

On-call readiness

Open to feedback

Education

Bachelor’s degree in a related field

Master’s degree or PhD with experience

Tools

CloudWatch

New Relic

SolarWinds

Splunk

PagerDuty

ServiceNow ITOM

Playwright

Puppeteer

Selenium

Job description

Cox Automotive is seeking a Senior Systems Engineer for Observability & Resilience in Atlanta. You will shape AI-driven observability patterns, reduce incidents, and partner with engineering teams to ensure assets are fully observable and resilient across our enterprise toolset.

You will build automated responses, drive spec-driven standards, and explore new approaches to incident detection and resolution at scale, thriving in a dynamic, evolving environment.