Senior Nurse Care Manager

Upward Health; Baton Rouge (LA); Remote; USD 75,000 - 95,000; Full time

Job summary

A leading healthcare provider is seeking a Senior Nurse Care Manager to oversee telephonic care coordination for high-risk patients. This remote role involves mentoring a team, optimizing workflows, and ensuring high standards of patient care. The ideal candidate will possess a registered nursing license and demonstrate strong leadership and communication skills. Join a dedicated team committed to improving patient outcomes through comprehensive care management.

Qualifications

• Must have a registered nursing license and advanced care management expertise.
• Strong communication and leadership skills required for mentoring.

Responsibilities

• Lead care coordination for high-risk patients and mentor Nurse Care Managers.
• Work with management to optimize workflows and implement best practices.

Skills

Registered nursing license

Care management expertise

Communication skills

Leadership skills

Critical thinking

Digital tools proficiency

Tools

EHR systems

Job description

Join to apply for the Senior Nurse Care Manager role at Upward Health

Get AI-powered advice on this job and more exclusive features.

Company Overview
Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

Job Title & Role Description

The Senior Nurse Care Manager is a leadership role in a remote capacity, focused on providing high-level telephonic care coordination for high-risk patients with complex chronic conditions. This role includes mentoring, guiding, and overseeing a team of Nurse Care Managers, ensuring tailored care plans, and smooth care transitions. The Senior Nurse Care Manager will lead care coordination efforts, work closely with the multidisciplinary Care Team Pod, and act as an expert resource for less experienced staff.

Additionally, the role involves working with management to optimize workflows, identify improvements, and implement best practices. The Senior Nurse Care Manager serves as the main contact for escalated patient issues and plays a key role in meeting organizational care coordination goals.

Skills Required

• Registered nursing license (unrestricted)
• Advanced expertise in care management and coordination across healthcare providers
• Strong communication and leadership skills for mentoring staff and educating patients and caregivers
• Ability to conduct telephonic assessments, care plans, and medication reconciliation with a focus on complex cases
• Extensive experience with EHR systems and real-time documentation
• Proven ability to work independently and manage a high volume of complex patient cases
• Critical thinking and decision-making skills for managing high-risk patients and care plans
• Proficiency with digital tools for care coordination and communication
• Experience with care transitions, including post-discharge leadership
• Ability to foster collaboration across teams and ensure continuity of care

Key Behaviors

Leadership in Care Management:

• Provides mentorship, guidance, and support to Nurse Care Managers, ensuring high standards of care and outcomes.

Patient-Centered Care

• Develops trusting relationships with patients and caregivers, advocates for their needs, and empowers adherence to care plans.

Collaboration & Team Leadership

• Leads effective collaboration within the multidisciplinary Care Team Pod for seamless care delivery.

Proactive Communication & Escalation Management

• Communicates effectively with patients, caregivers, and teams to resolve issues and handle escalations.

Advanced Problem-Solving

• Identifies systemic gaps and works across teams to implement improvements.

Care Coordination Excellence

• Manages care effectively, especially during transitions from inpatient to home care.

Time Management & Prioritization

• Balances a caseload of complex patients while supporting the care team efficiently.

Quality Assurance & Continuous Improvement

• Participates in quality initiatives to optimize care and reduce costs.

Confidentiality & Compliance

• Adheres to HIPAA and privacy laws, maintaining confidentiality.

Cultural Competence

• Respects diversity and tailors care to meet varied patient needs.

Competencies

• Deep knowledge of chronic disease management, care transitions, evidence-based practices, and care planning.
• Leadership and mentorship abilities.
• Effective communication and conflict resolution skills.
• Proficiency in care plan development, EHR, and digital tools.
• Outcome-oriented leadership with strong clinical judgment.
• Workflow management and multitasking skills.
• Patient engagement and empowerment.

Upward Health is proud to be an equal opportunity employer, committed to diversity and inclusion. This description outlines primary duties but is not exhaustive.