Senior NORAM Operations Leader: Strategy & Growth

United Parcel Service Sweden Aktiebolag; United States; On-site; USD 180,000 - 260,000; Full time

Job summary

United Parcel Service Sweden Aktiebolag seeks a Senior Regional Operations Director for NORAM to steer the North America region’s operations, driving service excellence, quality, regulatory compliance, and cost efficiency. You will partner with cross-functional leaders and field teams to align regional performance with corporate strategy.

Travel across the region, oversee multiple sites, and develop scalable operational plans that support growth, resilience, and exceptional customer experience.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• Minimum 10 years of progressive leadership experience in logistics, supply chain, healthcare logistics, transportation, distribution, or related industries.
• Demonstrated experience leading large-scale, multi-site operations organizations.
• Proven track record of delivering operational excellence, service improvement, and cost optimization.
• Strong financial acumen with experience managing operating budgets and business performance metrics.
• Experience leading geographically dispersed teams through direct and indirect reporting structures.
• Demonstrated ability to align operations with corporate strategy.

Responsibilities

• Lead all NORAM operations and ensure alignment with company strategy, customer commitments, and financial objectives.
• Provide leadership and direction to Branch Managers, Functional Operations Directors, Regional Program Leaders, and other operational leadership positions.
• Own regional operational performance including service, quality, compliance, customer satisfaction, productivity, and cost management.
• Establish and monitor key performance indicators and drive accountability across the region.
• Develop and execute regional operational strategies that support growth, scalability, and operational excellence.
• Own forecasting and the building of operational budgets.
• Lead network optimization initiatives including facility footprint, transportation design, capacity planning, and resource allocation.
• Drive continuous improvement initiatives focused on service excellence, customer experience, productivity, and profitability.
• Partner with Commercial leadership to support strategic account growth, customer retention, and new business opportunities.
• Serve as executive sponsor for key customer relationships and critical customer escalations.
• Lead business continuity, risk management, and operational resilience initiatives across the region.
• Ensure compliance with GDP, GxP, regulatory, quality, and company standards.
• Identify and implement automation, digital transformation, and process improvement opportunities.
• Manage regional operating budgets, capital expenditure planning, and cost-efficiency initiatives.
• Develop leadership capability through coaching, succession planning, and talent development.
• Collaborate with Global Operations leadership to share best practices and support enterprise-wide initiatives.
• Represent NORAM Operations in executive leadership forums and strategic planning activities.
• Travel throughout the region as required to support operational performance, customer engagement, and employee development.

Skills

Leadership

Strategic planning

Operations management

Budgeting

Cross-functional leadership

Data-driven decisions

Education

Bachelor's degree

Advanced degree preferred

Tools

ERP systems

Excel

Data analytics

Job description

United Parcel Service Sweden Aktiebolag seeks a Senior Regional Operations Director for NORAM to steer the North America region’s operations, driving service excellence, quality, regulatory compliance, and cost efficiency. You will partner with cross-functional leaders and field teams to align regional performance with corporate strategy.

Travel across the region, oversee multiple sites, and develop scalable operational plans that support growth, resilience, and exceptional customer experience.