NORAM Regional Operations Lead: Strategy & Excellence

UPS Supply Chain Solutions, Inc.; Philadelphia (Philadelphia County); On-site; USD 128,000 - 273,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Paid time off

Employee stock purchase

Job summary

UPS Supply Chain Solutions, Inc. in the United States seeks a Senior Regional Operations Director for NORAM to lead regional operations strategy, performance, and customer experience.

You will oversee facilities, budgets, and executive relationships, driving continuous improvement and scalable growth. You will collaborate with Commercial, Quality, Finance, HR, IT, and Global Operations, manage regional leadership, and travel as needed to optimize the network and deliver service excellence across

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• Minimum 10 years of progressive leadership experience in logistics, supply chain, healthcare logistics, transportation, distribution, or related industries.
• Demonstrated experience leading large-scale, multi-site operations organizations.
• Proven track record of delivering operational excellence, service improvement, and cost optimization.
• Strong financial acumen with experience managing operating budgets and business performance metrics.
• Experience leading geographically dispersed teams through direct and indirect reporting structures.
• Strong executive presence and ability to influence stakeholders at all organizational levels.
• Experience working within highly regulated healthcare, pharmaceutical, clinical trial, or specialty logistics environments preferred.
• Demonstrated success in customer-facing leadership roles and strategic account management.
• Strong analytical, problem-solving, and decision-making capabilities.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Proven ability to lead organizational change and transformation initiatives.
• Ability to manage multiple priorities in a fast-paced, complex operational environment.
• Willingness to travel extensively throughout North America and globally as required.

Responsibilities

• Lead all NORAM operations and ensure alignment with company strategy, customer commitments, and financial objectives.
• Provide leadership and direction to Branch Managers, Functional Operations Directors, Regional Program Leaders, and other operational leadership positions.
• Own regional operational performance including service, quality, compliance, customer satisfaction, productivity, and cost management.
• Establish and monitor key performance indicators and drive accountability across the region.
• Develop and execute regional operational strategies that support growth, scalability, and operational excellence.
• Own forecasting and the building of operational budgets.
• Lead network optimization initiatives including facility footprint, transportation design, capacity planning, and resource allocation.
• Drive continuous improvement initiatives focused on service excellence, customer experience, productivity, and profitability.
• Partner with Commercial leadership to support strategic account growth, customer retention, and new business opportunities.
• Serve as executive sponsor for key customer relationships and critical customer escalations.
• Lead business continuity, risk management, and operational resilience initiatives across the region.
• Ensure compliance with GDP, GxP, regulatory, quality, and company standards.
• Identify and implement automation, digital transformation, and process improvement opportunities.
• Manage regional operating budgets, capital expenditure planning, and cost-efficiency initiatives.
• Develop leadership capability through coaching, succession planning, and talent development.
• Collaborate with Global Operations leadership to share best practices and support enterprise-wide initiatives.
• Represent NORAM Operations in executive leadership forums and strategic planning activities.
• Travel throughout the region as required to support operational performance, customer engagement, and employee development.

Skills

Leadership experience

Budget management

Executive presence

Stakeholder influence

Strategic thinking

Education

Bachelor's degree

Advanced degree

Job description

UPS Supply Chain Solutions, Inc. in the United States seeks a Senior Regional Operations Director for NORAM to lead regional operations strategy, performance, and customer experience.

You will oversee facilities, budgets, and executive relationships, driving continuous improvement and scalable growth. You will collaborate with Commercial, Quality, Finance, HR, IT, and Global Operations, manage regional leadership, and travel as needed to optimize the network and deliver service excellence across