Senior NOC Operations Manager – Lead Incident Response

Piper Companies; Springfield (VA); On-site; USD 160,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Paid time off

Maternity/paternity leave

Job summary

Zachary Piper Solutions in Springfield, VA is seeking a NOC Operations Manager to lead NOC teams, oversee monitoring, incident response, and develop operational procedures. This direct placement role focuses on ensuring continuous coverage and driving process improvements across network operations.

The ideal candidate has 7+ years in NOC operations, strong leadership, ITIL familiarity, and experience with Splunk, SolarWinds, or Dynatrace. Top Secret clearance eligibility is required or sought.

Qualifications

• Bachelor’s or Master’s degree in IT, Networking, Computer Science, or a related field (preferred).
• 7+ years of experience in NOC operations, IT infrastructure, network operations, or network management (preferred).
• Experience with network monitoring, troubleshooting, and incident management processes.
• Experience with Splunk, SolarWinds, or Dynatrace.
• Strong leadership, problem-solving, and decision-making skills.
• Familiarity with ITIL frameworks, network security principles, and cloud infrastructure environments.
• Experience supporting operational efficiency, team leadership, and infrastructure management within a NOC environment.

Responsibilities

• Lead and supervise NOC teams to support monitoring, troubleshooting, and incident response activities.
• Oversee real-time network, system, and application monitoring, ensuring timely escalation and resolution of incidents.
• Develop and maintain NOC procedures, escalation protocols, and operational processes.
• Support network upgrades, system enhancements, and security compliance efforts in coordination with internal teams.
• Mentor NOC personnel and maintain operational reports, incident logs, and technical documentation.

Skills

NOC operations

Network operations

Incident management

Team leadership

Operational oversight

ITIL familiarity

Cloud infrastructure

Education

Bachelor’s or Master’s degree in IT/ Networking/ CS

Tools

Splunk

SolarWinds

Dynatrace

Job description

Zachary Piper Solutions in Springfield, VA is seeking a NOC Operations Manager to lead NOC teams, oversee monitoring, incident response, and develop operational procedures. This direct placement role focuses on ensuring continuous coverage and driving process improvements across network operations.

The ideal candidate has 7+ years in NOC operations, strong leadership, ITIL familiarity, and experience with Splunk, SolarWinds, or Dynatrace. Top Secret clearance eligibility is required or sought.