NOC Support Specialist

Piper Companies; Springfield (VA); On-site; USD 100,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)/retirement plan

Paid time off

Maternity/paternity leave

Job summary

Zachary Piper Solutions in Springfield, VA is seeking a NOC Support Specialist to monitor applications and network systems, troubleshoot issues, and escalate incidents as needed to maintain uptime and reliability of critical infrastructure.

The role requires 1–6+ years in network IT support, experience with monitoring tools such as Splunk, SolarWinds or Dynatrace, and CCNA with Security+. Travel up to 10% may be required; Top Secret/SCI eligibility is noted.

Qualifications

• Bachelor's degree in Networking, IT, or related field (preferred).
• 1-6+ years of experience in network troubleshooting or enterprise IT support (preferred).
• Experience with monitoring tools (e.g., Splunk, SolarWinds, Dynatrace).
• Hands-on experience troubleshooting network issues and performing updates.
• Proficiency in advanced network troubleshooting tools (Wireshark, NetFlow) depending on level of experience.
• Up to 10% travel required.

Responsibilities

• Monitor applications and network systems for performance issues, outages, and potential failures, ensuring continuous operational awareness.
• Analyze alerts, perform troubleshooting, resolve issues within scope, and elevate complex incidents as needed based on severity and experience level.
• Support network operations through system updates, firmware patches, network configurations, and security-related activities.
• Investigate and resolve network and system issues, including support for critical infrastructure and coordination with internal teams when required.
• Document incidents, troubleshooting efforts, resolutions, and operational procedures to support reporting, knowledge sharing, and continuity of operations.

Skills

Network monitoring

Incident management

Troubleshooting

Documentation

Team coordination

Education

Bachelor's degree in Networking/IT or related field

Tools

Splunk

SolarWinds

Dynatrace

Wireshark

NetFlow

Job description

Zachary Piper Solutions is hiring a NOC Support Specialist. Responsibilities will vary depending on experience level and may include real-time application and network monitoring, troubleshooting network issues, incident escalation, system updates, network configuration, security support, and operational documentation. This is a direct placement role located in Springfield, Virginia. The NOC Support Specialist is expected to have experience in network monitoring, network operations, and IT support. This is a great opportunity to support critical network operations and infrastructure.

Top Secret w/ SCI eligibility

Responsibilities for the NOC Support Specialist

• Monitor applications and network systems for performance issues, outages, and potential failures, ensuring continuous operational awareness.
• Analyze alerts, perform troubleshooting, resolve issues within scope, and elevate complex incidents as needed based on severity and experience level.
• Support network operations through system updates, firmware patches, network configurations, and security-related activities.
• Investigate and resolve network and system issues, including support for critical infrastructure and coordination with internal teams when required.
• Document incidents, troubleshooting efforts, resolutions, and operational procedures to support reporting, knowledge sharing, and continuity of operations.

Required Qualifications for the NOC Support Specialist

• Bachelor's degree in Networking, IT, or related field (preferred).
• 1-6+ years of experience in network troubleshooting or enterprise IT support (preferred).
• Experience with monitoring tools (e.g., Splunk, SolarWinds, Dynatrace)
• Hands-on experience troubleshooting network issues and performing updates.
• Proficiency in advanced network troubleshooting tools (Wireshark, NetFlow) depending on level of experience.
• Up to 10% travel required

Required Certifications

• Cisco Certified Network Associate (CCNA) and CompTIA Security+. If not currently certified, the selected candidate must obtain the required certifications within six months of hire. Failure to do so may result in termination of employment. A higher-level certification may be accepted in place of CCNA at Microsoft's discretion.

Compensation for the NOC Support Specialist

• Salary range: $100,000 - $160,000 *depending on experience*
• Comprehensive Benefits: health insurance, dental, vision, and life insurance, as well as a 401(k)/retirement plan, paid time off, and maternity/paternity leave.

This job opens for applications on 8/27/2026. Applications for this job will be accepted for at least 30 days from the posting date.

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