Senior NOC Engineer: Automation & Incident Lead

Rhode Island Hospital; Providence (RI); Sur place; USD 68 000 - 112 000; Plein temps

Résumé du poste

Brown University Health operates a Network Operations Center (NOC) at Corporate Headquarters in Providence, RI, ensuring service availability and performance across core networks, infrastructure, and applications. The team develops automation, monitors KPIs, and supports engineering initiatives with root-cause analysis and rapid recovery actions.

The role requires 6+ years in technical networking, CCNA/MCSE/ITIL or equivalent certifications, and strong troubleshooting with Solarwinds NMS and

Qualifications

• Bachelor's degree or four additional years of related experience
• 6+ years' experience in a technical capacity supporting a network or infrastructure
• Experience installing, maintaining, documenting and configuring complex network infrastructure

Responsabilités

• Proactively seeks new methods and technologies to maintain network, infrastructure, and applications adhering to established guidelines
• Designs, analyzes, installs, tests, configures, and administers monitoring software for network infrastructure and applications
• Identifies need and implements system monitoring and key performance metrics, including support of NMS platforms
• Troubleshoots network, infrastructure, server, or application issues, identifies root cause, and documents mitigation strategies
• Identifies opportunities to implement process improvements and documents technical diagrams and procedures
• Provides high technical level support for problem resolution of network systems and mission critical applications

Connaissances

Network troubleshooting

Team leadership

Documentation

Process improvement

Formation

Bachelor's degree or equivalent experience

CCNA

MCSE

ITIL

CompTIA Network+

Outils

Solarwinds NMS

Wireshark

Citrix

VMware

Description du poste

Brown University Health operates a Network Operations Center (NOC) at Corporate Headquarters in Providence, RI, ensuring service availability and performance across core networks, infrastructure, and applications. The team develops automation, monitors KPIs, and supports engineering initiatives with root-cause analysis and rapid recovery actions.

The role requires 6+ years in technical networking, CCNA/MCSE/ITIL or equivalent certifications, and strong troubleshooting with Solarwinds NMS and