Senior IT Operations Center Analyst

Rhode Island Hospital; Providence (RI); On-site; USD 68,000 - 112,000; Full time

Job summary

Brown University Health operates a Network Operations Center (NOC) at Corporate Headquarters in Providence, RI, ensuring service availability and performance across core networks, infrastructure, and applications. The team develops automation, monitors KPIs, and supports engineering initiatives with root-cause analysis and rapid recovery actions.

The role requires 6+ years in technical networking, CCNA/MCSE/ITIL or equivalent certifications, and strong troubleshooting with Solarwinds NMS and

Qualifications

• Bachelor's degree or four additional years of related experience
• 6+ years' experience in a technical capacity supporting a network or infrastructure
• Experience installing, maintaining, documenting and configuring complex network infrastructure

Responsibilities

• Proactively seeks new methods and technologies to maintain network, infrastructure, and applications adhering to established guidelines
• Designs, analyzes, installs, tests, configures, and administers monitoring software for network infrastructure and applications
• Identifies need and implements system monitoring and key performance metrics, including support of NMS platforms
• Troubleshoots network, infrastructure, server, or application issues, identifies root cause, and documents mitigation strategies
• Identifies opportunities to implement process improvements and documents technical diagrams and procedures
• Provides high technical level support for problem resolution of network systems and mission critical applications

Skills

Network troubleshooting

Team leadership

Documentation

Process improvement

Education

Bachelor's degree or equivalent experience

CCNA

MCSE

ITIL

CompTIA Network+

Tools

Solarwinds NMS

Wireshark

Citrix

VMware

Job description

SUMMARY

The Network Operation Center (NOC) has three main roles:1. To ensure maximum possible service availability and performance;2. To provision customer network services on core equipment;3. To provide support services for Engineering and other technical teams.Guides and facilitates teams in the development and implementation of process improvement. Identifies opportunities to apply advances in technology to network(s), infrastructure, and/or applications to enhance operations and meet business requirements. Develops automation and tools, enhancing processes to monitor, manage, and administer network(s), infrastructure, and/or applications in a repeatable, standardized and efficient manner. Rapidly identifies and executes real-time actions to achieve return to service, performing root cause analysis, and implementing corrective measures to prevent future occurrences. Serves as a mentor to peers and team members for assigned area of responsibility. Provides insight to management on issues as they arise. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Work closely with the Service Desk Manager and NOC Lead. Primary duties and responsibilities including but not limited to: Proactively seeks new methods and technologies to maintain network, infrastructure, and applications adhering to established guidelines.
• Designs, analyzes, installs, tests, configures, and administers monitoring software for network infrastructure and applications, as well as providing a full range of testing, administration, and quality checks.
• Identifies need and implements system monitoring and key performance metrics, including support of NMS platforms.
• Troubleshoots network, infrastructure, server, or application issues, identifies root cause, establishes return to service, evaluates/developsmlements/documents mitigation strategies.
• Identifies and proactively seeks opportunities to implement process improvements, documents technical diagrams and procedures.
• Provides high technical level support for problem resolution of network systems and mission critical clinical and business applications using troubleshooting techniques and if necessary, confer with vendors and/or application analysts or assign to Network Technician for a site visit.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE: Bachelor's degree or four additional years of related experience in lieu of a degree.6 or more years' experience in a technical capacity supporting a network or infrastructure or application configuration.Experience installing, maintaining, documenting and configuring complex network infrastructure.

EXPERIENCE: Experience with Solarwinds NMS, WAN, and remote office network communication infrastructureIn-depth network troubleshooting experience, specifically: pulling captures and Wireshark analysisWindows Server 2012/2016Virtualization experience (Citrix, VMware)Prior experience as team leadCCNA, MCSE, ITIL, or CompTIA Network certifications

PAY RANGE

$67,724.80-$111,716.80

EEO STATEMENT

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

LOCATION

Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903

WORK TYPE

Monday through Friday 3pm-11pm

WORK SHIFT

Evening

DAILY HOURS

8 hours

DRIVING REQUIRED

Yes