Senior NMC & Network Activation Lead

Avangrid; City of Rochester (NY); On-site; USD 77,000 - 100,000; Full time

Job summary

Rochester Gas & Elec. Corp., an Avangrid Company, is seeking a Senior NMC Specialist in Rochester, NY.

You will lead the Network Activation and Deployment team, overseeing the deployment schedule, incident response, and coordination with project teams to implement and operate network technologies. The role requires 5+ years of telecom experience or an associates degree, plus at least one industry certification.

Qualifications

• 5+ years relevant telecom experience or an Associates degree.
• At least 1 industry certification in a telecom related field.

Responsibilities

• Reports to the Senior NMC Manager.
• Assist in management and maintaining network and security documentation.
• Supervise the day‑to‑day functions of the assigned team, set schedule, handle staffing requests.
• Oversees activities related to Network Activation and Deployment including second tier support, upgrades, configuration changes, maintenance, lifecycle management, and security.
• Resolves conflicts on the team and with other teams or customers via smooth processes.
• Escalate issues to vendors and Engineering when further assistance is needed.
• Monitor trouble tickets and ensure timely resolution and SLA adherence.
• Collaborate with project teams to ensure projects progress on schedule (Circuits, Security, Asset management, NMC projects).
• Responsible for change management and upgrades upgrades communication to production network.
• Receive reporting from projects and KPIs to management.
• Manage critical vendors for network hardware installation to ensure service continuity.
• Install, configure, and turn-up telecom hardware (routers, switches, microwave, wireless devices).
• Drive innovation and modernization of the OSG Telecom Network.

Skills

Telecom experience

Education

Associates degree

Bachelor's degree

Job description

Rochester Gas & Elec. Corp., an Avangrid Company, is seeking a Senior NMC Specialist in Rochester, NY.

You will lead the Network Activation and Deployment team, overseeing the deployment schedule, incident response, and coordination with project teams to implement and operate network technologies. The role requires 5+ years of telecom experience or an associates degree, plus at least one industry certification.