SENIOR NIGHT AUDITOR

Sandia Resort & Casino; Albuquerque (NM); On-site; USD 40,000 - 54,000; Full time

Job summary

Pueblo of Sandia is seeking a Senior Night Auditor to balance daily hotel paperwork and post charges with accuracy and timeliness. The incumbent will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay.

Our team emphasizes integrity, fairness, collaboration, communication, and performance recognition, with a focus on providing opportunities for qualified team members and contributing to Sandia's ongoing success.

Qualifications

• Must be 21 years of age.
• Three (3) years experience in cash handling, reconciliation, accounting and/or auditing.
• One (1) year of experience in night audit.
• One (1) year of supervisory experience.
• High School diploma or GED equivalent required.
• Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.

Responsibilities

• Supervises night audit personnel, including allocation of work, scheduling, training, and resolving problems with audits.
• Verifies and balances all account postings and records of financial transactions reported by hotel departments.
• Performs clerical duties such as data entry and supports Front Desk clerks as needed.
• Verifies and reconciles cashier's Daily Activity Reports and consolidates daily reports from PMS.
• Runs night audit reports and generates required PMS reports.
• May assist Front Desk Clerks with reservations, check-ins/outs, and guest information as needed.
• Provides courteous, cheerful service and accurate charges to guests.
• Maintains strict control and accountability of cash funds and charges.

Skills

Cash handling

Auditing

Bookkeeping

Supervisory experience

Excel

PMS

Front desk operations

Multi-line phone system

Attention to detail

Education

High School diploma or GED

Tools

PMS

Job description

Position Summary

The Senior Night Auditor will accurately balance and post all daily paperwork and charges for the hotel in a timely and efficient manner. The incumbent will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, providing opportunities for qualified team members, and contributing towards the ongoing success at Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

1. Supervises night audit personnel, which includes the allocation of work, scheduling, training, and resolving problems with various audits.
2. Verifies and balances all account posting entries and records of financial transactions reported by various hotel departments during the day.
3. Performs a wide range of clerical and service duties such as computer data entry and supporting Front desk clerks as needed.
4. Verifies and reconciles the accuracy of all cashier's Daily Activity Reports, compiling the day's shift reports into a Consolidated Daily Activity Report from Property Management System (PMS) computerized reports.
5. Responsible for running night audit reports plus all required property management system reports, generating and maintaining any required or requested reports.
6. May function as a Front Desk Clerk, responsible for taking room reservations and cancellations, checking guests in and out, and providing information regarding activities, service charges, room availability, etc., on an as‑needed basis.
7. Provides courteous, cheerful service and assistance to guests to ensure their comfort and well‑being.
8. Accepts payments and accounts for change fund and money received by following established cash handling procedures.
9. Maintains strict control and accountability of cash funds on hand, cash received and accurate accounting for charges.
10. Ensures guests are informed of charges relating to their stay on the property.
11. Punctual and regular attendance is essential for all team members; they are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo Sandia.

Additional Responsibilities

1. Perform other job‑related duties as assigned.
2. A quality guest service experience is an essential component for all team members working at the Pueblo of Sandia, particularly those positions assigned to work in all public areas.

Team members in this capacity

1. Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.
2. Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.
3. Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations; possesses knowledge and understanding of all products and services offered.
4. Builds relationships with guests based upon respect and confidence while maintaining a friendly, and approachable demeanor.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

1. Ability to effectively deal with customers in a courteous and friendly manner and register guests accurately and efficiently.
2. General knowledge and skills of hotel/motel operations including reservation systems, property management systems, occupancy utilization, procedures, and general business practices.
3. Ability to effectively interact with customers and co‑workers to provide excellent guest service in accordance with company standards.
4. Must be able to use computerized accounting systems.
5. Skills in bookkeeping and auditing.
6. Must be knowledgeable in Excel and Windows based software.
7. Must have excellent oral and verbal communication skills.
8. Must have excellent organizational skills with attention to detail.
9. Must have excellent interpersonal skills.
10. Ability to supervise and provide technical training to the night audit staff.
11. Ability to work independently with minimal supervision.
12. Ability to operate a multi‑line phone system.

Qualifications

Education and Experience

Required:

1. Must be 21 years of age
2. Three (3) year experience in cash handling, reconciliation, accounting and/or auditing.
3. One (1) year of experience in night audit
4. One (1) year of supervisory experience
5. High School diploma or GED equivalent required.

Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.

License/Certifications/Registrations

1. Must be able to successfully pass a stringent background investigation.
2. Will require a pre‑employment and random drug screening.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position:

• Balancing: Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces.
• Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
• Finger Dexterity: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Grasping: Applying pressure to an object with the fingers and palm.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Kneeling: Bending legs at knee to come to a rest on knee or knees.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position‑to‑position (up to 10 lbs.).
• Pulling: Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion (up to 10 lbs.).
• Pushing: Using upper extremities to press against something with steady force to thrust forward, downward, or outward (up to 10 lbs.).
• Reaching: Extending hand(s) and arm(s) in any direction.
• Seeing: The ability to perceive the nature of objects by the eye.
• Walking: Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.
• Sitting: Partially for sustained periods of time.
• Standing: Partly for sustained periods of time.
• Stooping: Bending body downward and forward by bending spinal at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
• Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

List Working Conditions Required

• Visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
• Environmental conditions: Activities occur inside and outdoors. Work outdoors may be subject to temperature extremes and inclement weather conditions.
• Noise: There may be sufficient noise to cause the worker to shout to be heard above the ambient noise level.