Senior Network Solutions Engineer — Spectrum-X & AI Clusters

NVIDIA; Westford (MA); On-site; USD 140,000 - 270,250; Full time

Job summary

NVIDIA Experience Solutions Engineering is seeking a senior Computer or Software Engineer to become an authority in cutting‑edge networking technology used in AI clusters, bridging customer support and R&D.

The role involves reproducing and resolving complex customer issues, rapid bug fixes with R&D, live triage with customer engineers, and developing tools for field analysis. Strong communication with diverse teams is essential.

Qualifications

• Bachelor’s degree in software engineering, computer engineering or related (or equivalent experience).
• 5+ years of experience developing software (C, C++, Python, or Go).
• 5+ years of experience directly supporting end‑customers, partners, or integrators for network equipment and infrastructures.
• Experience analyzing, developing, and debugging at least two of: Linux NIC drivers, switch ASICs and SDKs, embedded network device firmware, Linux-based network equipment, network operating systems.
• Expert knowledge of Ethernet and IP routing down to the protocol’s byte level.
• Ability to analyze evolving end‑to‑end systems flow and find logic bugs in a complex environment.
• Passion and motivation to isolate, root cause, and resolve high‑impact issues with executive visibility.

Responsibilities

• Assist various network and AI cluster support teams in reproducing, resolving, and root causing sophisticated customer issues.
• Work with NVIDIA R&D teams to rapidly develop bug fixes, workarounds, and solutions for customers using NVIDIA’s network technologies.
• Work directly with customer engineers on live triage of critical and high‑profile issues.
• Become an authority in NVIDIA Spectrum‑X networking used in AI clusters.
• Develop support and analysis tools to help analyze and root cause field issues.
• Daily use of ground‑breaking AI tools for software development, log and trace analysis, and source code debugging.
• Spend a portion of time working directly within an R&D team developing core software.
• Occasional work on holidays to support critical customers.

Skills

C/C++

Python

Go

Education

Bachelor's degree in software engineering or computer engineering

Job description

NVIDIA Experience Solutions Engineering is seeking a senior Computer or Software Engineer to become an authority in cutting‑edge networking technology used in AI clusters, bridging customer support and R&D.

The role involves reproducing and resolving complex customer issues, rapid bug fixes with R&D, live triage with customer engineers, and developing tools for field analysis. Strong communication with diverse teams is essential.