Senior Network Service Delivery Leader

TD Bank; Mount Laurel Township (NJ); On-site; USD 98,000 - 159,000; Full time

Job summary

TD Bank in Mount Laurel, New Jersey, seeks an experienced Manager, Network Service Delivery to lead enterprise campus and retail network services, ensuring highly available, secure, and scalable networks across North America. This role emphasizes customer focus, accountability, and continuous improvement.

You will drive automation, governance, and cross-functional collaboration with Network Engineering, NAC, and business teams, while leading incident response, lifecycle planning, and service

Responsibilities

• Manage service delivery team of engineers for enterprise campus and retail network services.
• Drives a culture of automation and operational excellence, leveraging Infrastructure-as-Code and process automation principles to improve consistency, efficiency, resiliency, and service delivery outcomes across the network estate
• Accountable for financial planning, budget management, vendor spend oversight, and continuous identification of opportunities to improve operational efficiency and reduce total cost of ownership.
• Support retail & campus openings, relocations, renovations, and network infrastructure refresh initiatives.
• Partner with Network Engineering teams to ensure standards, architectures, and technology roadmaps are operationally supportable.
• Lead lifecycle planning activities for network hardware/software initiatives.
• Drive continuous improvement initiatives that improve service quality, operational efficiency, and customer satisfaction.
• Develop and maintain service delivery governance processes and operational standards.
• Partner with Network Operations to ensure efficient handoff of projects from service delivery to Ops,
• Serve as the L3 escalation leader for Priority 1 and Priority 2 network incidents.
• Lead cross-functional resolution efforts and executive communications during major outages.
• Drive post-incident reviews, corrective actions, and problem management initiatives to improve service stability.
• Leads high-performing team through self-awareness, empathy, active listening, and the ability to positively influence outcomes across diverse stakeholder groups.
• Establish clear goals, priorities, and performance expectations.
• Manage workforce planning, talent development, and succession planning.
• Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
• Serve as the primary point of contact for network service delivery stakeholders.
• Communicate service performance, risks, and strategic initiatives to leadership.
• Partner with technology and business teams to align network services with organizational priorities.
• Represent Network Service Delivery in governance, operational, and planning forums.
• Lead lifecycle planning for network infrastructure, carrier services, and technical debt reduction.
• Drive service improvements through automation, standardization, and process optimization.
• Ensure documentation, support models, and operational procedures remain current.
• Support audit, compliance, risk, and resiliency initiatives

Job description

TD Bank in Mount Laurel, New Jersey, seeks an experienced Manager, Network Service Delivery to lead enterprise campus and retail network services, ensuring highly available, secure, and scalable networks across North America. This role emphasizes customer focus, accountability, and continuous improvement.

You will drive automation, governance, and cross-functional collaboration with Network Engineering, NAC, and business teams, while leading incident response, lifecycle planning, and service