About the Role Our client, a key player in the telecommunications industry, is seeking a highly analytical Senior Network Performance Analyst to join their operations team in **Upington, Northern Cape**. This role is essential for monitoring, analyzing, and optimizing the performance of the company's wide-area networks and localized infrastructure. The ideal candidate will possess a strong aptitude for data analysis, a deep understanding of network metrics, and experience within the **telecoms sector**. You will be responsible for identifying performance bottlenecks, recommending improvements, and ensuring the highest standards of network service quality for our clients across the **Northern Cape** and surrounding areas. This position offers a challenging environment where you can leverage your analytical skills to make a tangible impact on network efficiency and customer experience.
Key Responsibilities
- Monitor network performance metrics (latency, throughput, packet loss, jitter) across various network segments.
- Analyze large datasets to identify performance trends, anomalies, and potential issues.
- Develop and maintain performance dashboards and reports for management and operational teams.
- Conduct root cause analysis for network performance degradations and service disruptions.
- Recommend and implement network tuning and optimization strategies to improve performance and user experience.
- Collaborate with network engineering and operations teams to troubleshoot complex performance-related problems.
- Stay current with network performance monitoring tools and techniques.
- Contribute to capacity planning based on performance analysis and future demand forecasts.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related quantitative field.
- Minimum of 5 years of experience in network performance analysis or network operations, preferably within the **telecoms industry**.
- Strong proficiency in network monitoring tools (e.g., SolarWinds, PRTG, Wireshark) and performance analysis techniques.
- Experience with analyzing data from routers, switches, firewalls, and other network devices.
- Knowledge of various network protocols and architectures.
- Excellent analytical, problem-solving, and data visualization skills.
- Proficiency in using data analysis tools and potentially scripting languages (e.g., Python) is a plus.
- Strong communication skills, with the ability to present complex technical information clearly.
- Must be based in or willing to relocate to **Upington, Northern Cape**.
Benefits
- Competitive salary and performance incentives.
- Comprehensive medical and retirement benefits.
- Generous leave policy.
- Opportunities for professional development and certifications.
- Work in a dynamic operational environment in **Upington**.
- Relocation assistance may be provided for suitable candidates.