Senior Network Operations & Reliability Engineer (Hybrid)

Intel Corporation; Phoenix (AZ); Hybrid; USD 124,110 - 206,510; Full time

Benefits offered by this job

Hybrid work model

Stock bonuses

Health benefits

Retirement plan

Paid vacation

Job summary

Intel IT in the United States is seeking a Senior Network Operations Engineer to lead global network operations. This hands-on role focuses on incident response, change quality, operational readiness, root cause follow-through, and documentation to raise service reliability.

You will collaborate with networks, architecture, and engineering teams to deploy new network products, develop runbooks, monitor health, and drive continuous improvement across manufacturing, campuses, data centers, and

Qualifications

• 10+ years of experience in enterprise network operations, network engineering, infrastructure operations, or technical service reliability roles.
• Strong hands-on knowledge of enterprise networking, including routing, switching, WAN, LAN, wireless, data center networking, monitoring, and operational support practices.
• Experience supporting mission-critical network environments with high availability, reliability, and business continuity expectations.
• Strong understanding of incident, problem, change, request, and service management processes.
• Demonstrated ability to lead technical improvements across teams through influence, technical credibility, and structured execution.
• Experience driving root cause analysis, corrective action plans, operational standards, and continuous improvement.
• Experience supporting or leading operational introduction of new network products, platforms, or engineering releases into production environments.
• Strong technical troubleshooting skills and ability to guide complex issue resolution across multiple teams and technologies.
• Experience improving operational execution through metrics, process discipline, documentation, standards, and service health reviews.
• Strong communication skills with the ability to explain technical issues, risks, and recovery plans to both technical and leadership audiences.

Responsibilities

• Provide senior technical leadership across global network operations teams, helping improve execution quality, accountability, and operational discipline.
• Drive improvements in incident management, problem management, change quality, operational readiness, service reliability, and root cause follow-through.
• Lead through influence across operations teams, engineering teams, architecture teams, service owners, vendors, and business stakeholders.
• Help lead global operational deployments of new engineering-released network products, ensuring operational readiness, supportability, documentation, monitoring, and scalable handoff into production operations.
• Establish and reinforce operational standards, runbooks, escalation models, handoff expectations, service health reviews, and execution practices.
• Improve major incident response by strengthening technical triage, escalation quality, communication discipline, recovery planning, and post-incident learning.
• Partner with Network Engineering and Network Architecture to ensure new services, platforms, and capabilities are supportable, documented, monitored, and ready for operational handoff.
• Identify recurring operational issues and drive corrective actions that reduce repeat incidents, improve stability, and increase service reliability.
• Improve change execution quality through better risk assessment, technical validation, peer review, rollback planning, communication, and post-change review.
• Use operational data, metrics, dashboards, and service health indicators to identify gaps, prioritize improvements, and measure progress.
• Mentor engineers and technical leads across operations teams to strengthen troubleshooting methods, ownership mindset, and disciplined execution.

Skills

Enterprise networking

Incident management

Change management

Leadership

Troubleshooting

Communication

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field

Job description

Intel IT in the United States is seeking a Senior Network Operations Engineer to lead global network operations. This hands-on role focuses on incident response, change quality, operational readiness, root cause follow-through, and documentation to raise service reliability.

You will collaborate with networks, architecture, and engineering teams to deploy new network products, develop runbooks, monitor health, and drive continuous improvement across manufacturing, campuses, data centers, and