Senior Network Operations & Incident Analyst

Interstate Power & Light; Madison (WI); On-site; USD 85,000 - 116,000; Full time

Job summary

Alliant Energy is seeking a Sr. Network Operations Analyst to support and secure a complex IP/MPLS network, handle real‑time monitoring, alarms, and incident coordination across operations and engineering. You will provisioning circuits, configuring devices, and maintaining change controls to ensure resilience and scalability.

The role emphasizes adherence to SOX/NERC CIP/FERC/TSA regimens, documentation, and collaboration within an Agile framework to deliver reliable network services.

Qualifications

• Bachelor's degree in information technology or related area preferred.
• 6 years of experience in PC support in a networked environment, including hardware and software support.
• Advanced administrative experience with Microsoft Windows operating systems and software, standard application packages, imaging software, profile migration techniques, client computing hardware, peripherals, and general PC troubleshooting and problem resolution.

Responsibilities

• Coordinates departmental projects and the design, evaluation, recommendation, building, testing and maintenance of medium to large computing services and writes specification documents for these systems.
• Responds to support tickets and resolves technical issues escalated through Help Desk Help Desk within specified timeframes; uses troubleshooting tools and procedures to resolve issues; maintains defined service levels.
• Provides leadership and guidance for resolution of moderate to complex operational issues.
• Complies with local, state, and government regulations such as SOX, NERC CIP, FERC, and TSA.
• Maintains disaster recovery plans and coordinates the planning and execution of disaster recovery drills.
• Leads creation and maintenance of technical documentation related to hardware/software in client computing environment as well as training materials for end users.
• Prepares communications and makes presentations on system enhancements and/or alternatives.
• Participates in the usage of Agile processes to gather requirements, develop solutions, and deliver products.
• Assists other teams and helps manage relationships with outside vendors.
• Engages in other duties as needed that support Alliant Energy's Values and helps deliver on our Purpose to serve customers and build stronger communities.

Skills

Cloud Architectures

Configuration Management

Data Storage

DevOps

Disaster Recovery

IT Administration

Infrastructure as Code

Systems Performance Monitoring

Systems Designs

Incident Management

Education

Bachelor's Degree in Information Technology or related area

Tools

Windows OS Administration

Imaging Software

Profile Migration Techniques

Networking Hardware & Software Support

Job description

Alliant Energy is seeking a Sr. Network Operations Analyst to support and secure a complex IP/MPLS network, handle real‑time monitoring, alarms, and incident coordination across operations and engineering. You will provisioning circuits, configuring devices, and maintaining change controls to ensure resilience and scalability.

The role emphasizes adherence to SOX/NERC CIP/FERC/TSA regimens, documentation, and collaboration within an Agile framework to deliver reliable network services.