Senior Network Operations & Engineering Leader (NOC/Tier 3)

CACI International; National Harbor (MD); On-site; USD 121,000 - 266,000; Full time

Benefits offered by this job

Flexible time off

Learning resources

Healthcare & wellness benefits

Job summary

CACI International is seeking a Network Operations & Engineering Manager to lead the DSS network teams supporting DHS, overseeing Tier 1 NOC, Tier 2 WAN/LAN, and Tier 3 WAN/LAN across multiple task orders. You will serve as the authoritative voice to DHS stakeholders and guide standardization of network operations.

You will mentor staff, enforce engineering standards, manage escalations, and contribute to continuous improvement while ensuring 24/7/365 support and compliance with federal

Qualifications

• Requires DoD Top Secret/SCI clearance eligibility.
• CCNP or higher certification expected.
• ITIL Foundation (or ability to obtain within 3 months).
• Expert-level WAN/LAN knowledge with Cisco tech (switches/routers/firewalls/VPN).
• Strong leadership, collaboration, and incident-management skills.

Responsibilities

• Provide leadership for Tier 1 NOC, Tier 2 WAN/LAN, and Tier 3 WAN/LAN teams across multiple DHS DSS task orders.
• Represent all contract network operations to DHS stakeholders and coordinate with technical teams and government partners.
• Mentor and develop network engineering staff with regular reviews and coaching.
• Establish and enforce networking standards, procedures, and best practices across DSS contracts.
• Oversee incident management, escalations, and major incident bridge calls.
• Manage maintenance of network devices including Cisco routers, switches, firewalls, VPNs, and proxies.
• Develop unified network documentation, SOPs, runbooks, and architecture diagrams across contracts.
• Establish metrics/KPIs to measure performance and service delivery.

Skills

Technical leadership

Program management coordination

Communication skills

Federal contract experience

DoD/DHS clearance eligibility

Education

Bachelor's degree in a related field

Master's degree in related field

Tools

CCNP certification

Cisco switches/routers/firewalls

Palo Alto firewalls

Bluecoat proxies

Zscaler

ServiceNow

Job description

CACI International is seeking a Network Operations & Engineering Manager to lead the DSS network teams supporting DHS, overseeing Tier 1 NOC, Tier 2 WAN/LAN, and Tier 3 WAN/LAN across multiple task orders. You will serve as the authoritative voice to DHS stakeholders and guide standardization of network operations.

You will mentor staff, enforce engineering standards, manage escalations, and contribute to continuous improvement while ensuring 24/7/365 support and compliance with federal