Senior Network Engineer - UCaaS/SD-WAN & Project Lead

Ultipro; Houston (TX); Hybrid; USD 95,000 - 120,000; Full time

Job summary

Ultipro is seeking a Network Engineer in Houston to support UCaaS/VoIP, Velocloud SD-WAN, firewall, switch, route, wireless, and virtualization environments. You will apply in-depth networking skills to solve complex issues and lead project efforts while aligning with customer requirements and service levels.

The role emphasizes hands-on administration of Windows servers and VMware, with interaction across Microsoft and Cisco ecosystems.

Qualifications

• 7+ years of professional IT experience.
• Hands-on experience with UCaaS/VoIP products and networking hardware.
• Experience with Velocloud SD-WAN, routers, switches, wireless and firewalls.
• Advanced administration and troubleshooting of Windows Server, VMware, Exchange and data backup.

Responsibilities

• Provide professional IT support with strong customer service focus to maximize renewals.
• Manage client expectations and ensure SLA adherence.
• Follow up on resolutions to confirm satisfaction.
• Lead projects and coordinate resource scheduling for network initiatives.
• Serve as frontline technical resource for best-practice solutions.
• Provide guidance to junior analysts and engineers.

Skills

UCaaS/VoIP

SD-WAN

Networking troubleshooting

Customer service

Project leadership

Communication skills

Tools

Meraki

Cisco

Juniper

Fortinet

Microsoft Windows Server

VMware

Exchange Server

Job description

Ultipro is seeking a Network Engineer in Houston to support UCaaS/VoIP, Velocloud SD-WAN, firewall, switch, route, wireless, and virtualization environments. You will apply in-depth networking skills to solve complex issues and lead project efforts while aligning with customer requirements and service levels.

The role emphasizes hands-on administration of Windows servers and VMware, with interaction across Microsoft and Cisco ecosystems.