Network Engineer

Ultipro; Houston (TX); On-site; USD 95,000 - 120,000; Full time

Job summary

Ultipro is seeking a Network Engineer in Houston to support UCaaS/VoIP, Velocloud SD-WAN, firewall, switch, route, wireless, and virtualization environments. You will apply in-depth networking skills to solve complex issues and lead project efforts while aligning with customer requirements and service levels.

The role emphasizes hands-on administration of Windows servers and VMware, with interaction across Microsoft and Cisco ecosystems.

Qualifications

• 7+ years of professional IT experience.
• Hands-on experience with UCaaS/VoIP products and networking hardware.
• Experience with Velocloud SD-WAN, routers, switches, wireless and firewalls.
• Advanced administration and troubleshooting of Windows Server, VMware, Exchange and data backup.

Responsibilities

• Provide professional IT support with strong customer service focus to maximize renewals.
• Manage client expectations and ensure SLA adherence.
• Follow up on resolutions to confirm satisfaction.
• Lead projects and coordinate resource scheduling for network initiatives.
• Serve as frontline technical resource for best-practice solutions.
• Provide guidance to junior analysts and engineers.

Skills

UCaaS/VoIP

SD-WAN

Networking troubleshooting

Customer service

Project leadership

Communication skills

Tools

Meraki

Cisco

Juniper

Fortinet

Microsoft Windows Server

VMware

Exchange Server

Job description

The Network Engineer reports to the Director, Managed Services and supports UCaaS/VoIP, Velocloud SD-WAN, Firewall, Switch, Route, Wireless, Microsoft Servers, and VMware environments by applying in-depth level of networking skills to solve common and complex technical issues. By using detailed analysis, gathering business requirements, making recommendations, and by participating in the design and implementation of network and VoIP solutions, this role supports customers’ technical needs while delivering exemplary customer service. Importantly, the Network Engineer leads projects and is capable of resource and work scheduling of individual projects.

Key Responsibilities/ Duties:

• Provide professional IT support to customers with a focus on customer service aimed at high renewal rates.
• Manage internal and external client expectations.
• Perform customer follow-up to verify final resolution and determine satisfaction level.
• Ensure teams meet expectations of customer Service Level Agreements (SLA).
• Maintain awareness of all outstanding customer pre- and post-delivery issues and provide status to clients as necessary.
• Drive problem investigations and resolution as required.
• Function as frontline technical resource for "best practice" solutions and update stakeholders on service operations.
• Provide guidance & leadership to junior Network Analysts, Network Professionals and Systems Administrators.
• Assist with Managed Services Operations Center requests and trouble tickets on an as needed basis or on a scheduled rotation basis
• Provide support for customer networks across multiple technologies and vendors including Velocloud SD-WAN, Meraki, Cisco, Juniper, Fortinet, Microsoft, VMware, and more.

Knowledge, Skills, Abilities, and Behaviors:

• Excellent problem solving, troubleshooting, and debugging skills.
• Excellent written and verbal communication skills.
• Able to work within a customer oriented, positive team environment.
• Strong interpersonal, oral, visual, and written communication skills for communications to technical and non-technical staff.

Education/ Experience:

• 7+ years of professional IT experience
• Hands on experience installing, upgrading, and maintaining UCaaS/VoIP products
• Hands on experience with Routers, Switches, Wireless and Firewall technologies.
• Advanced Administration and Troubleshooting of Windows Server, Windows 10, VMware, Exchange Server, Data Backup technologies, SAN technologies, Advanced network troubleshooting.

Certifications:

• Networking, Microsoft, and VMWare certification preferred.

Physical Demands:

Sedentary Work – Exerts up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.