Senior Network Engineer & Security Incident Lead

Black Mountain Dynamics; Mountain View (CA); Remote; USD 150,000 - 190,000; Full time

Job summary

Black Mountain Dynamics is seeking a Senior Network Engineer who thrives on solving complex network, security, identity, and endpoint challenges. This role acts as the senior escalation point for the Service Delivery team and guides advanced troubleshooting, incident response, and client-facing technical guidance across diverse environments.

The position combines hands-on engineering with service leadership, mentoring junior engineers, improving documentation, and raising overall technical

Responsibilities

• Own highest-complexity escalations across network, security, identity, endpoint, SaaS, monitoring, and infrastructure issues.
• Lead troubleshooting for complex, recurring, architectural, or security-sensitive issues, ensuring root cause understanding and prevention opportunities.
• Support Tier 2 engineers with deeper analysis, architectural review, or risk assessment as needed.
• Provide clear escalation guidance, recommended next steps, and technical decisions under pressure.
• Ensure tickets include strong documentation, impact analysis, and next-action clarity.
• Design, implement, troubleshoot, and support LAN, WAN, WLAN, firewall, VPN, VLAN, NAT/PAT, and segmentation environments.
• Review firewall policies, logs, routing, wireless health, ISP issues, and client-impacting events; sign off on changes.
• Coordinate incident response for security events, including stabilization, containment, remediation, and follow-up prevention.
• Troubleshoot identity platforms (JumpCloud, M365, Google Workspace) and endpoint management workflows; support SSO/SAML and provisioning.
• Provide senior escalation for NOC issues, after-hours support, and PagerDuty events.

Job description

Black Mountain Dynamics is seeking a Senior Network Engineer who thrives on solving complex network, security, identity, and endpoint challenges. This role acts as the senior escalation point for the Service Delivery team and guides advanced troubleshooting, incident response, and client-facing technical guidance across diverse environments.

The position combines hands-on engineering with service leadership, mentoring junior engineers, improving documentation, and raising overall technical