Network Engineer

Quantum Technologies LLC; Grand Rapids (MI); On-site; USD 110,000 - 160,000; Full time

Job summary

Quantum Technologies LLC seeks a Network Operations Resident Engineer to support a large enterprise networking environment. You will advise customers, lead WAN Edge/SSR SD-WAN deployments, and optimize Mist-powered networks with Marvis insights.

You will collaborate with customer stakeholders, support teams, and engineering to resolve complex problems, document procedures, and mentor junior staff in a fast-paced, customer-facing role in Grand Rapids, MI.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Computer Engineering, Electrical Engineering, Information Technology, or equivalent.
• Typically 6-10 years of experience in enterprise networking or related roles.
• Hands-on experience with complex enterprise networks and customer-facing engineering is preferred.

Responsibilities

• Serve as a technical advisor across Mist WAN Assurance, SSR, SD-WAN and Mist Wireless.
• Design, deploy, configure, operate, and troubleshoot Mist-managed WAN Edge and SSR-based SD-WAN solutions.
• Provide WAN Edge configuration guidance, routing, policies, traffic steering, and site connectivity.
• Support Mist Wireless environments and optimize performance.
• Analyze network behavior using Marvis insights and telemetry to identify issues and improvements.
• Troubleshoot multi-domain network issues across WAN, routing, wireless, and application paths.
• Lead production changes, maintenance activities, upgrades, and incident resolution.
• Document procedures and provide knowledge transfer to customer teams.

Skills

Mist WAN Assurance

SSR (Session Smart Router)

SD-WAN

Mist Wireless

Marvis Virtual Network Assistant

SLEs and telemetry

BGP

OSPF/TCP/IP networking

Education

Bachelor’s or Master’s degree in a related field

Tools

Mist WAN Assurance

WAN Edge

SSR

SD-WAN

Mist Wireless

Marvis

DNS/DHCP

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Work Authorization

US Citizen, Green Card, OPT-EAD, CPT, H-1B, H4-EAD, Other

Job Description

• As a Network Operations Resident Engineer, you will provide proactive and reactive technical support services to ensure the stability, performance, and continuous improvement of a large-scale enterprise networking environment.
• You will serve as a trusted technical advisor, supporting day-to-day network operations, technology transformation initiatives, lifecycle management activities, and strategic projects while maintaining a strong focus on customer satisfaction and operational excellence.
• The Resident Engineer will work closely with customer stakeholders, client Networking teams, technical support organizations, and engineering resources to deliver operational excellence, minimize operational risk, and support critical business objectives.
• This role requires a highly motivated engineer with strong experience supporting enterprise campus networks, large-scale switching environments, wireless technologies, network migrations, and customer-facing operational engagements.

RESPONSIBILITIES

• Serve as a technical advisor to the customer, providing subject matter expertise across Mist WAN Assurance, Session Smart Router (SSR), SD-WAN, and Mist Wireless technologies.
• Design, deploy, configure, operate, and troubleshoot Mist-managed WAN Edge and SSR-based SD-WAN solutions.
• Provide technical expertise for WAN Edge configuration, routing, application policies, traffic steering, path selection, high availability, and site connectivity.
• Support Mist Wireless environments, including wireless configuration, operations, monitoring, troubleshooting, and optimization.
• Use Marvis Virtual Network Assistant, Service Level Expectations (SLEs), Mist insights, events, alerts, and telemetry to identify and troubleshoot network, end-user connectivity, and performance issues.
• Troubleshoot complex issues across WAN, SD-WAN, routing, wireless connectivity, authentication, roaming, RF, and application connectivity.
• Apply strong networking fundamentals to troubleshoot BGP, OSPF, TCP/IP, LAN/WAN connectivity, routing policies, VLANs, DHCP, and DNS.
• Analyze network behavior and performance to identify root causes and recommend technical and operational improvements.
• Support production changes, maintenance activities, software upgrades, incident resolution, and technical escalations.
• Collaborate with customer engineering and operations teams, HPE support organizations, and engineering teams to resolve complex technical issues.
• Develop and maintain technical documentation, implementation procedures, operational procedures, and troubleshooting guidance.
• Provide knowledge transfer, technical guidance, and mentoring to customer technical teams.
• Maintain strong ownership of technical issues and communicate status, risks, findings, and recommendations effectively to customer stakeholders.
• Operate as an integrated member of the customer’s technical environment, collaborating effectively with both customer and HPE teams.
• Provide onsite support in Grand Rapids, Michigan when required based on customer needs and planned activities.
• Maintain flexibility to support planned production changes and maintenance activities outside normal business hours when required.

EDUCATION AND EXPERIENCE REQUIRED

• Bachelor’s or Master’s degree in Computer Science, Computer Engineering, Electrical Engineering, Information Technology, or equivalent practical experience.
• Typically 6-10 years of experience in enterprise networking, network engineering, consulting, or related technical roles.
• Demonstrated hands-on experience supporting complex enterprise network environments.
• Previous experience in a customer-facing engineering, consulting, professional services, or Resident Engineer role is preferred.

KNOWLEDGE AND SKILLS

• Advanced hands-on knowledge of Mist WAN Assurance and WAN Edge technologies.
• Strong practical experience with Session Smart Router (SSR), including deployment, configuration, traffic flows, routing, high availability, multiple WAN paths, monitoring, maintenance, and troubleshooting.
• Strong understanding of SD-WAN concepts and architectures, including WAN underlay and overlay, application policies, application-aware traffic steering, path selection, resiliency, high availability, and site-to-site connectivity.
• Strong hands-on experience with Mist Wireless, including WLAN configuration and operations, wireless client connectivity, authentication, roaming, RF troubleshooting, and performance optimization.
• Experience using Marvis Virtual Network Assistant and Mist AI-driven operational capabilities to investigate and resolve network and user-experience issues.
• Experience working with Mist Service Level Expectations (SLEs), insights, events, alerts, and telemetry.
• Strong knowledge of enterprise routing and networking technologies, including BGP, OSPF, TCP/IP, VLANs, routing policies, DHCP, and DNS.
• Ability to troubleshoot complex, multi-domain network issues and isolate problems across WAN, routing, wireless, client connectivity, and application paths.
• Knowledge of Mist Wired Assurance and Juniper EX switching is desirable.
• Excellent analytical and problem-solving skills, with the ability to independently lead complex technical investigations.
• Strong operational discipline in production environments, including change planning, validation, troubleshooting, escalation, and documentation.
• Excellent written and verbal communication skills, with the ability to explain complex technical concepts, issues, risks, and recommendations to technical and non-technical stakeholders.
• Demonstrated ability to operate independently in a customer-facing environment while collaborating effectively with customer teams, support organizations, and engineering resources.
• Ability to provide technical leadership, knowledge transfer, and mentoring to other engineers and customer technical teams.
• Relevant Juniper Networking or Mist certifications are desirable.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.