Senior Network Engineer — IT Lead & Project Expert

Protech Services Group Inc; Memphis (TN); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Mental Health

401(k) with generous match

Education/certification program

Career growth opportunities

Employee recognition and awards

Team events

Equal opportunity employer

Job summary

ProTech Services Group, Inc. is seeking a Network Engineer to support clients with critical IT infrastructure and security-focused services.

The role sits in the Service Delivery Department and requires hands-on expertise across Microsoft servers, Active Directory, AD Sync, SharePoint, Intune, and VMware environments. The engineer will mentor junior staff, manage high-priority incidents, diagram networks for documentation, and engage with clients to provide top-tier service delivery.

Qualifications

• Minimum 6 years of IT support experience.
• Experience in call center, NOC, or large MIS department preferred.
• College degree is a plus, not a requirement.
• IT certifications are a plus.

Responsibilities

• Handle critical service tickets of varying difficulty and sensitivity.
• Support Microsoft Servers in SMB environments and AD/SharePoint.
• Manage Intune device management and Autopilot experience desired.
• Work with VMware (vCenter, clusters, storage).
• Address Layer 3 network topology (firewalls, routers, switches, VLANs).
• Diagram network setups for documentation purposes.
• Lead projects including tenant creation and infrastructure design.
• Serve as IT Lead Engineer for clients and migrations.
• Provide Level III escalation support to NOC engineers.
• Deliver exceptional customer service to clients and prospects.

Skills

Microsoft Server OS

Firewall technologies

Networking hardware

Remote management

Communication skills

Customer service

Staying calm under pressure

Critical thinking

Independent & team work

Learning mindset

Education

College degree preferred

IT certifications a plus

Job description

ProTech Services Group, Inc. is seeking a Network Engineer to support clients with critical IT infrastructure and security-focused services.

The role sits in the Service Delivery Department and requires hands-on expertise across Microsoft servers, Active Directory, AD Sync, SharePoint, Intune, and VMware environments. The engineer will mentor junior staff, manage high-priority incidents, diagram networks for documentation, and engage with clients to provide top-tier service delivery.