Senior Network Administrator

Wyandot Behavioral Health Network; Kansas City (KS); On-site; USD 65,000 - 90,000; Full time

Job summary

Wyandot Behavioral Health Network is seeking a Network Administrator to manage servers, desktops, and networking equipment across multiple sites. You will enforce IT policies, maintain AD/WSUS/AV protection, and support Cisco telephony (CUCM/UCCX/WxC) and VPN services.

Responsibilities include documenting configurations, coordinating with vendors, and providing after-hours support as needed. Strong communication and security focus required for HIPAA-compliant operations.

Qualifications

• Degree, equivalent certifications or a combination of formal education and experience required.
• Strong desire to continue education, skills and certification.
• Proven ability to use industry procedures and tools to effectively manage and administer the business network.
• Demonstrated expertise with MS Azure, Cloud/Hybrid and Active Directory, Exchange and Microsoft Server products.
• Demonstrated expertise with Windows 10 and 11 desktop installation, configuration and troubleshooting.
• Administration experience with Cisco UCM, WxC and UCCX infrastructure.
• Ability to provide telephone and in person customer support to a wide range of computer user skill levels.
• Excellent communication abilities both written and verbal.
• Demonstrated ability to maintain the confidentiality and sensitivity of the content stored on company and intra-agency information systems while maintaining the highest ethics in regard to consumer information and access.
• Must be able to safely perform the essential job functions with or without reasonable accommodations.

Responsibilities

• Operate, configure and optimize the desktop computing environment including servers and desktops/laptops.
• Manage infrastructure including routers, switches, firewalls, WiFi, VPN devices and related software.
• Maintain and optimize Active Directory environment and policies.
• Maintain hardware inventory through Active Directory.
• Maintain WSUS to address vulnerabilities.
• Maintain Antivirus server and clients across all devices.
• Administer Group Policy Objects to enforce IT policy.
• Develop and maintain network configuration documentation using MS Visio diagrams.
• Research and suggest improvements and risk mitigation alongside IT team.
• Administer backup and data servers, NAS and file servers per HIPAA and policy.
• Provide top-level support for server, network, and desktop hardware/software.
• Administer telephony infrastructure (CUCM, UCCX, WxC) and related operations.
• Contribute to technology needs assessments and project management with vendors.
• Oversee firewall boundary and VPN device upgrades and best practices.
• Assist the Director of IT in department management.
• Provide after-hours support as required.
• Collaborate on network, customer and tech support across teams.

Skills

MS Azure

Active Directory

Exchange servers

Windows 10/11

Cisco UCM/UCCX/WxC

Network security basics

Customer support

Communication skills

GPO / WSUS

Education

Bachelor’s degree or equivalent certifications

Tools

Cisco UCM/UCCX/WxC

MS Visio

WSUS

Job description

• As a key member of the Wyandot Behavioral Health Network Information Technology team the position of Network Administrator is responsible for all aspects of network administration to include servers, desktop/laptop systems, communications/networking equipment, hardware and software configurations for business critical and ancillary programs.

Description

Purpose

• As a key member of the Wyandot Behavioral Health Network Information Technology team the position of Network Administrator is responsible for all aspects of network administration to include servers, desktop/laptop systems, communications/networking equipment, hardware and software configurations for business critical and ancillary programs.

Accountabilities

• Responsible for the operation, configuration and optimization of the desktop computing enviornment to include servers, desktops/laptop and related software
• Responsible for the operation, configuration and optimization of the infrastructure to include routers, switches, firewalls, WiFi systems, VPN devices and related software
• Optimize and maintain Active Directory (AD) environment, including user infrastructure. Enforce organization and administration of the computer and user environment variables and policies according to documented procedures
• Maintain computer hardware inventory through Active Directory for security and accountability.
• Maintain Windows Software Update Service (WSUS) to proactively address systemic flaws and vulnerabilities that could adversely affect continued business operations
• Maintain Antivirus Server and clients providing virus protection to all server and desktop/laptop clients
• Administer Group Policy Objects (GPO) to enforce IT policy and improve the end-user interface with systems
• Develop and maintain network configuration documentation using MS Visio diagrams
• Research and suggest improvements, modifications and potential risks to the business network. Collaborate with Network Security Administrator and the rest of the IT team to mitigate risks, improve operations and evaluate possible improvements to infrastructure
• Administration of backup and data servers, NAS and other file servers in accordance with HIPPA and Wyandot, Inc. rules and policies
• Top level support for server, network and desktop hardware, software and applications
• Administer and support the CUCM, UCCX, WxC, Cisco Customer Assist and all aspects of Wyandot telephony infrastructure and operations
• Contributes significantly to the ongoing development and technology needs assessments
• Manages projects with vendor significant vendor collaboration related to network infrastructure, server evolutions and desktop software releases
• Administer the firewall boundary and VPN device, research and recommend upgrades and best-practices to ensure the security and availability of the business network
• Assist the Director of Information Technology in the overall management of the I.T. Department
• Provide occasional after-hours telephone and remote support as required
• Works with IT team in all aspects of network, customer and technology support including 3rd tier help desk and on call rotation
• Acts professionally in accordance with WBHN policy in all aspects of our work

Requirements

Qualifications

• Degree, equivalent certifications or a combination of formal education and experience required.
• Strong desire to continue education, skills and certification
• Proven ability to use industry procedures and tools to effectively manage and administer the business network
• Demonstrated expertise with MS Azure, Cloud/Hybrid and Active Directory, Exchange and Microsoft Server products
• Demonstrated expertise with Windows 10 and 11 desktop installation, configuration and troubleshooting
• Administration experience with Cisco UCM, WxC and UCCX infrastructure
• Ability to provide telephone and in person customer support to a wide range of computer user skill levels
• Excellent communication abilities both written and verbal
• Demonstrated ability to maintain the confidentiality and sensitivity of the content stored on company and intra-agency information systems while maintaining the highest ethics in regard to consumer information and access
• Must be able to safely perform the essential job functions with or without reasonable accommodations

Location/Travel/Work Conditions and Considerations

Based at 47th Street location, assigned duties will require activity at other locations, various community sites or business locations. May require non-routine business hours and travel in relation to system requirements and emergency support calls. Organizational network may be accessible through connections from staff residences from assigned company devices, support will be limited to business applications and company hardware only.