Senior National Technical Support Analyst-VRV

daikinapplied; United States; Remote; USD 90,000 - 125,000; Full time

Job summary

Daikin Applied seeks a Sr Technical Support Analyst- VRV to provide leadership and advanced support for VRV/VRF systems across the United States. The role focuses on applications, system design, operation, and field troubleshooting, serving as a national technical resource for sales, customers, and service teams.

You will develop and deliver technical training, document inquiries in Salesforce, and drive improvements in product knowledge and service quality while collaborating with engineering

Qualifications

• Associate's Degree or 2 year degree from college or technical school.
• 6-8 + years with VRV related experience and or training.
• Advanced knowledge of commercial Daikin VRV/VRF systems, including applications, system design, controls, operation, installation, commissioning, troubleshooting, and maintenance.
• Experience in technical service, applications engineering, technical training, or product support involving commercial VRV/VRF systems.
• Demonstrated ability to diagnose complex system performance issues, determine root causes, and develop practical technical solutions.
• Strong understanding of VRV/VRF applications.

Responsibilities

• Serve as the national technical lead for Daikin Applied VRV/VRF systems, providing advanced support for product applications, system design, operation, troubleshooting, and maintenance.
• Provide accurate and timely technical guidance to DAA Service, sales representatives, customers, contractors, engineers, and service organizations to support project execution and customer satisfaction.
• Documenting all technical inquiries, recommendations, resolutions, and case activity within Salesforce CRM to maintain accurate case histories and support future technical analysis.
• Identify, analyze, and resolve complex product and system issues, coordinating escalation and corrective actions with the appropriate internal teams when needed.
• Communicate technical findings, application considerations, field conditions, and system performance concerns to engineering, service, contractors, consultants, building owners, and other stakeholders.
• Develop and deliver VRV/VRF technical training covering applications, installation, operation, maintenance, diagnostics, and troubleshooting in classroom, virtual, and field environments.
• Provide on-the-job training, coaching, and mentorship to service technicians, supervisors, technical support analysts, and other technical personnel to strengthen field capability and develop future technical resources.
• Develop, review, and improve technical training content, application resources, service documentation, troubleshooting tools, and knowledge-management resources.
• Analyze product, system, component, and field-support data to identify trends, recurring issues, knowledge gaps, and opportunities for product, service, and process improvement.
• Lead and support technical projects and strategic initiatives that advance departmental and organizational objectives.
• Serve as the technical liaison between Daikin Applied and Daikin North America for VRV/VRF products, coordinating product information, technical updates, new technologies, field feedback, best practices, and market requirements.
• Build productive relationships across Daikin Applied, Daikin North America, customers, contractors, engineers, and MOR service organizations to improve technical coordination and field support.
• Apply an understanding of Daikin Applied's business objectives, customer needs, installed base, and market strategy to support product adoption, technical capability, customer retention, and business growth.

Skills

VRV/VRF systems

Technical support

Collaboration with sales

Documentation (Salesforce)

Education

Associate's degree or 2-year degree

Tools

Salesforce CRM

Job description

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025! Daikin Applied is seeking a Sr Technical Support Analyst- VRV who will provide technical leadership and support for complex product and system design challenges involving VRV (Variable Refrigerant Volume) and VRF (Variable Refrigerant Flow) systems within Daikin Applied through advanced product knowledge and application expertise. Serve as a national technical resource for Daikin Applied sales representatives, customers, and service organizations by delivering accurate guidance on the application, operation, maintenance, and troubleshooting of VRV/VRF systems. Apply a strong understanding of Daikin Applied's business objectives, market strategy, and customer needs to support product adoption, drive technical solutions, and contribute to business growth. Develop and conduct technical training programs in classroom and field environments to strengthen product knowledge and operational capabilities. Drive the development, organization, and retention of technical resources while promoting high standards of product quality across product design, manufacturing, application, and service. Work independently while aligning technical activities with business priorities and supporting the organization's evolving needs. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavour!

Location: REMOTE USA, must be flexible to travel

What you will do:

• Serve as the national technical lead for Daikin Applied VRV/VRF systems, providing advanced support for product applications, system design, operation, troubleshooting, and maintenance
• Provide accurate and timely technical guidance to DAA Service, sales representatives, customers, contractors, engineers, and service organizations to support project execution and customer satisfaction
• Manage and prioritize technical support requests received through phone, email, and other communication channels while maintaining timely and professional responses
• Documenting all technical inquiries, recommendations, resolutions, and case activity within Salesforce CRM to maintain accurate case histories and support future technical analysis
• Identify, analyze, and resolve complex product and system issues, coordinating escalation and corrective actions with the appropriate internal teams when needed
• Communicate technical findings, application considerations, field conditions, and system performance concerns to engineering, service, contractors, consultants, building owners, and other stakeholders
• Develop and deliver VRV/VRF technical training covering applications, installation, operation, maintenance, diagnostics, and troubleshooting in classroom, virtual, and field environments
• Provide on-the-job training, coaching, and mentorship to service technicians, supervisors, technical support analysts, and other technical personnel to strengthen field capability and develop future technical resources
• Develop, review, and improve technical training content, application resources, service documentation, troubleshooting tools, and knowledge-management resources
• Analyze product, system, component, and field-support data to identify trends, recurring issues, knowledge gaps, and opportunities for product, service, and process improvement
• Lead and support technical projects and strategic initiatives that advance departmental and organizational objectives
• Serve as the technical liaison between Daikin Applied and Daikin North America for VRV/VRF products, coordinating product information, technical updates, new technologies, field feedback, best practices, and market requirements
• Build productive relationships across Daikin Applied, Daikin North America, customers, contractors, engineers, and MOR service organizations to improve technical coordination and field support
• Apply an understanding of Daikin Applied's business objectives, customer needs, installed base, and market strategy to support product adoption, technical capability, customer retention, and business growth

What's in it for you:

• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications:

• Associate's Degree or 2 year degree from college or technical school
• 6-8 + years with VRV related experience and or training
• Advanced knowledge of commercial Daikin VRV/VRF systems, including applications, system design, controls, operation, installation, commissioning, troubleshooting, and maintenance
• Experience in technical service, applications engineering, technical training, or product support involving commercial VRV/VRF systems
• Demonstrated ability to diagnose complex system performance issues, determine root causes, and develop practical technical solutions
• Strong understanding of VRV/VRF applica