Senior MSP Project Delivery Leader

Cortavo, Inc.; Atlanta (GA); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Hybrid work schedule

Health benefits

Job summary

Cortavo, Inc. is seeking a Project Management Leader to guide the Project Management team and ensure successful customer implementations and professional services projects.

This is a hands-on leadership role that coaches the team, removes blockers, and partners with Engineering, Service Desk, Client Success, Sales, and Billing to deliver an exceptional customer experience. The leader will own the delivery function, monitor project health, manage risks, standardize processes, and serve as the

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of project management experience in an MSP, IT services, or technology consulting environment.
• 2+ years of experience leading or mentoring project managers or project coordinators.
• Proven experience managing multiple concurrent customer implementations.
• Strong understanding of managed services delivery and customer onboarding.
• Excellent organizational, communication, and leadership skills.
• Ability to prioritize competing demands in a fast-paced environment.

Responsibilities

• Lead, coach, and develop the Project Management team through regular 1:1s, performance feedback, and career development.
• Set clear expectations, priorities, and performance goals for Project Management team.
• Conduct hiring, onboarding, performance evaluations, and corrective action as needed.
• Foster a culture of ownership, accountability, collaboration, and continuous improvement.
• Balance workloads and ensure projects are appropriately assigned.
• Oversee the successful execution of customer projects, including onboarding and various IT deployments.
• Serve as the primary escalation point for implementation issues and manage project health.

Skills

Team Leadership and Mentoring

Project Management

Stakeholder Management

Communication

Prioritization

Education

Bachelor's degree or equivalent experience

Tools

Halo PSA

Microsoft 365

Azure

Networking

Cybersecurity projects

Job description

Cortavo, Inc. is seeking a Project Management Leader to guide the Project Management team and ensure successful customer implementations and professional services projects.

This is a hands-on leadership role that coaches the team, removes blockers, and partners with Engineering, Service Desk, Client Success, Sales, and Billing to deliver an exceptional customer experience. The leader will own the delivery function, monitor project health, manage risks, standardize processes, and serve as the