MSP Project Delivery Leader

Cortavo; Atlanta (GA); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work schedule

Company cell phone plan

Growth opportunities

Job summary

The Project Management Leader is responsible for guiding Cortavo's Project Management team to ensure successful customer implementations and professional services projects. This hands-on leadership role coaches the team, removes blockers, and builds a scalable delivery function while partnering with Engineering, Service Desk, Client Success, Sales and Billing to deliver an exceptional customer experience.

This role reports to the Chief of Staff and indirectly to the CEO, and emphasizes

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of project management experience in an MSP, IT services, or technology consulting environment.
• 2+ years of experience leading or mentoring project managers or project coordinators.
• Proven experience managing multiple concurrent customer implementations.
• Strong understanding of managed services delivery and customer onboarding.
• Excellent organizational, communication, and leadership skills.
• Ability to prioritize competing demands in a fast-paced environment.

Responsibilities

• Lead, coach, and develop the Project Management team through regular 1:1s, performance feedback, and career development.
• Set clear expectations, priorities, and performance goals for the Project Management team.
• Conduct hiring, onboarding, performance evaluations, and corrective action as needed.
• Foster a culture of ownership, accountability, collaboration, and continuous improvement.
• Balance workloads and ensure projects are appropriately assigned.
• Oversee the successful execution of customer projects, including onboarding, migrations, upgrades, security implementations, relocations, and hardware deployments.
• Serve as the primary escalation point for implementation issues and monitor project health.
• Review project plans, milestones, budgets, and resource assignments; conduct post-project reviews.
• Standardize project documentation, templates, and workflows; drive adherence to PM processes.
• Partner with leadership on resource planning and project forecasting.
• Maintain visibility into department performance through reporting on active projects, backlog, capacity, delivery, and customer satisfaction.

Skills

Leadership

Project management

Communication

Organizational skills

Mentoring

Prioritization

Education

Bachelor's degree or equivalent experience

Tools

Halo PSA

Microsoft 365

Azure

Job description

The Project Management Leader is responsible for guiding Cortavo's Project Management team to ensure successful customer implementations and professional services projects. This hands-on leadership role coaches the team, removes blockers, and builds a scalable delivery function while partnering with Engineering, Service Desk, Client Success, Sales and Billing to deliver an exceptional customer experience.

This role reports to the Chief of Staff and indirectly to the CEO, and emphasizes