Senior MSP Engineer: Client-Facing IT & Security Solutions

JobStack, Inc.; Los Angeles (CA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Competitive salary

Health, vision, and dental insurance

401k + profit sharing

Growth-oriented, collaborative team

Job summary

JobStack, Inc. in Los Angeles is seeking a Client Support Engineer to resolve helpdesk tickets, provide troubleshooting, and ensure excellent customer experiences.

You will monitor ticket lifecycles, manage remote systems for security and performance, assist in project delivery, and act as an escalation point while collaborating with cross-functional teams to drive client success, alignment with scope, and documentation.

Qualifications

• IT/security systems experience and scripting (PowerShell, Python).
• Experience managing client relationships.
• Strong communication, problem-solving, attention to detail, and collaboration.

Responsibilities

• Resolve helpdesk tickets and ensure excellent customer experiences.
• Maintain SLAs, oversee ticket lifecycles, and monitor remote systems for security and performance.
• Assist in project delivery, ensuring alignment with scope and documentation.
• Act as an escalation point, conduct root cause analyses, and provide clear client communication.
• Mentor engineers, contribute to process improvements, and support cross-functional teams.

Skills

IT security systems

PowerShell

Python

Client relationships management

Tools

Milestone XProtect

Access Control Systems

Veeam

AWS/Azure

ConnectWise

Ninja

Zendesk

MCSA/MCSE

Axis

Fortinet

Job description

JobStack, Inc. in Los Angeles is seeking a Client Support Engineer to resolve helpdesk tickets, provide troubleshooting, and ensure excellent customer experiences.

You will monitor ticket lifecycles, manage remote systems for security and performance, assist in project delivery, and act as an escalation point while collaborating with cross-functional teams to drive client success, alignment with scope, and documentation.