Senior MSP Engineer

Visa Hunt; United States; On-site; USD 90,000 - 150,000; Full time

Job summary

Visa Hunt is seeking an experienced Senior MSP Engineer to design, implement, and support client IT infrastructure across on‑premises and cloud environments within a managed services model. You will act as a senior escalation point and lead complex projects and migrations.

You will provide Tier 2/3 escalation support, design virtualization and networking solutions, and administer Microsoft 365 and Azure AD. The role emphasizes documentation, teamwork, and customer‑facing communication.

Qualifications

• 5+ years in MSP or multi-client IT services in a systems/network engineering role.
• Hands-on with Windows Server, AD, DNS/DHCP, file/print services.
• Experience with virtualization VMware/Hyper‑V.
• Solid networking: TCP/IP, VLANs, VPNs, firewalls, routing, Wi‑Fi.
• Proficient Microsoft 365 and Azure AD administration.
• Familiar with MSP RMM/PSA platforms (ConnectWise, Autotask, N‑able, Datto).
• Strong troubleshooting across servers, networks, endpoints.
• Excellent documentation and customer‑facing communication.
• Ability to manage multiple tickets/projects in SLA‑driven environment.

Responsibilities

• Provide Tier 2/3 escalation support for servers, networks, cloud services.
• Design, implement, and support Windows Server, AD, virtualization, storage, and backup.
• Plan and execute migrations and deployments (MS 365, Azure/AWS, server upgrades).
• Configure and manage networking: firewalls, switches, VLANs, VPNs, Wi‑Fi.
• Administer Microsoft 365 and Azure AD/Entra ID.
• Use RMM and PSA tools to monitor, remediate, and document work.
• Perform security hardening and remediation: patching and IAM controls.
• Lead or participate in client onboarding, assessments, and standardization.
• Create runbooks and diagrams; mentor junior engineers.
• Participate in on‑call rotations and after‑hours support.
• Collaborate with account management for roadmaps and proposals.

Skills

MSP experience

Windows Server

Active Directory

VMware/Hyper‑V

Networking basics

Microsoft 365 Admin

Azure AD/Entra ID

RMM/PSA tools

Troubleshooting

Technical documentation

Communication skills

On-call support

Tools

ConnectWise

Autotask

N-able

Datto

Job description

We are looking for a Senior MSP Engineer is responsible for designing, implementing, and supporting client IT infrastructure across on‑premises and cloud environments within a managed services model. They act as a senior technical escalation point, lead complex projects and migrations, and help standardize and improve service delivery processes.

Key Responsibilities

• Provide Tier 2/3 escalation support for servers, networks, cloud services, and line‑of‑business applications.
• Design, implement, and support Windows Server, Active Directory, virtualization (VMware/Hyper‑V), storage, and backup solutions.
• Plan and execute migrations and deployments (e.g., Microsoft 365/Exchange Online, Azure/AWS workloads, server upgrades, network refreshes).
• Configure and manage networking: firewalls, switches, VLANs, VPNs, Wi‑Fi, and routing for SMB/enterprise clients.
• Administer cloud platforms such as Microsoft 365, Azure AD, Intune, and other SaaS services commonly used in MSP environments.
• Use RMM and PSA tools to monitor systems, remediate alerts, manage tickets, and document all work accurately.
• Perform security hardening and remediation: patching, configuration baselines, identity and access controls, backup/DR validation, and endpoint protection.
• Lead or participate in client onboarding, technical assessments, and standardization initiatives.
• Create and maintain technical documentation, runbooks, and diagrams for client environments.
• Mentor junior engineers and service desk staff, providing guidance on best practices and troubleshooting approaches.
• Participate in on‑call rotations and provide after‑hours support for critical incidents when required.
• Collaborate with account management to provide technical input for roadmaps, proposals, and client strategy.

Required Qualifications

• 5+ years of experience in an MSP or multi‑client IT services environment in a systems/network engineering role.
• Strong hands‑on experience with Microsoft Windows Server, Active Directory, Group Policy, DNS, DHCP, file/print services.
• Proficiency with virtualization technologies (VMware and/or Hyper‑V).
• Solid networking knowledge: TCP/IP, VLANs, VPNs, firewalls, routing, switching, and Wi‑Fi.
• Experience administering Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams) and Azure AD/Entra ID.
• Familiarity with RMM and PSA platforms used in MSPs (e.g., ConnectWise, Autotask, N‑able, Datto, etc.).
• Strong troubleshooting skills across servers, networks, and endpoints in heterogeneous environments.
• Excellent documentation, communication, and customer‑facing skills.
• Ability to prioritize and manage multiple tickets and projects in a fast‑paced, SLA‑driven environment.

Preferred Qualifications

• Experience designing and executing cloud migrations (Microsoft 365, Azure, or AWS).
• Experience with security tools and concepts (MFA, conditional access, email security, EDR, zero‑trust principles).
• Relevant certifications such as MCSA/MCSE, AZ‑104/305, CCNA/CCNP, VMware, or similar.
• Prior experience in a senior, lead, or mentoring role within an MSP.

Core Competencies

• Customer‑centric mindset and strong sense of ownership.
• Analytical and systematic problem solving.
• Clear written and verbal communication with non‑technical stakeholders.
• Team collaboration and willingness to coach others.

Originally posted on Himalayas