SENIOR LOAN SERVICING REPRESENTATIVE

810 Seven Seventeen Credit Union Inc; Streetsboro (OH); On-site; USD 52,000 - 72,000; Full time

Job summary

7 17 Credit Union is seeking a Senior Loan Servicing Representative to support our Real Estate Lending team in delivering accurate mortgage servicing. You will act as a subject matter expert, ensuring quality, confidentiality, and responsive member service across channels.

The role includes processing title work, payoffs, and escrow tasks, plus setting up new loans and monitoring adjustable-rate mortgages. Strong attention to detail and Excel skills are essential for success.

Qualifications

• High school diploma or equivalent.
• Minimum of 12 months of hands-on experience within the last 5 years processing or servicing first mortgage loans.
• Strong attention to detail and accuracy.
• Excellent customer service and communication skills.
• Ability to maintain confidentiality.
• Strong organization and time management skills.
• Problem-solving and decision-making abilities.
• Ability to learn and use financial software and systems.
• Proficiency with Microsoft Excel (must pass Excel assessment)
• Ability to work independently and collaboratively in a team environment.

Responsibilities

• Provide prompt, professional service to members by phone, in person, and through other communication channels.
• Process a variety of loan servicing transactions: Title work, Loan payoffs, Skip payments, Loan servicing documentation, Real estate tax collections.
• Complete new loan set-up and funding transactions.
• Monitor and service adjustable-rate loans, including payment and rate changes.
• Perform escrow analysis and manage tax and insurance disbursements.
• Process loan corrections, adjustments, and amortization calculations.
• Prepare and submit timely reporting to investors, insurers, government agencies, and vendors.
• Balance general ledger accounts and process professional fee payments.
• Conduct quality control reviews and audits of loan files.
• Provide backup support and training to other loan servicing team members.
• Build strong member relationships and enhance the overall member experience.

Skills

Attention to detail

Customer service

Confidentiality

Organization

Time management

Problem-solving

Ability to learn and use financial软件

Independent and collaborative teamwork

Education

High school diploma or equivalent

Tools

Microsoft Excel

Financial software

Job description

Join a Team That Makes a DifferenceAt 7 17 Credit Union, our mission is simple: We help people improve their lives financially and support the communities we serve.We are seeking a detail-oriented and member-focused Senior Loan Servicing Representative to support our Real Estate Lending team. In this role, you will serve as a subject matter expert in loan servicing while providing exceptional service to members, colleagues, investors, vendors, and other external partners.If you have mortgage servicing experience, enjoy problem-solving, and take pride in accuracy and customer service, we'd love to hear from you.What You'll DoAs a Senior Loan Servicing Representative, you will:Provide prompt, professional service to members by phone, in person, and through other communication channels.Process a variety of loan servicing transactions, including:Title workLoan payoffsSkip paymentsLoan servicing documentationReal estate tax collectionsComplete new loan set-up and funding transactions.Monitor and service adjustable-rate loans, including payment and rate changes.Perform escrow analysis and manage tax and insurance disbursements.Process loan corrections, adjustments, and amortization calculations.Prepare and submit timely reporting to investors, insurers, government agencies, and vendors.Balance general ledger accounts and process professional fee payments.Conduct quality control reviews and audits of loan files.Provide backup support and training assistance to other loan servicing team members.Build strong member relationships and enhance the overall member experience through every interaction.Why Join 7 17 Credit Union?Competitive paySupportive team environmentOpportunities for professional growthMeaningful work that positively impacts members and communitiesStable and respected financial institutionApply TodayIf you're looking for a rewarding career in mortgage and loan servicing with an organization committed to its members and employees, we encourage you to apply.7 17 Credit Union is an Equal Opportunity Employer and values diversity in the workplace.QualificationsRequired EducationHigh school diploma or equivalentRequired ExperienceMinimum of 12 months of hands-on experience within the last 5 years processing or servicing first mortgage loansRequired SkillsStrong attention to detail and accuracyExcellent customer service and communication skillsAbility to maintain confidentialityStrong organization and time management skillsProblem-solving and decision-making abilitiesAbility to learn and use financial software and systemsProficiency with Microsoft Excel (must pass Excel assessment)Ability to work independently and collaboratively in a team environmentWhat Makes You SuccessfulThe ideal candidate will demonstrate:Professionalism and sound judgmentStrong interpersonal skillsA positive, member-first attitudeInitiative and resourcefulnessCommitment to accuracy and complianceAbility to manage multiple priorities while maintaining quality standardsPhysical RequirementsPrimarily seated office environment with some standing and walkingAbility to lift up to 10 pounds occasionallyFrequent computer and phone use