SENIOR LOAN SERVICING REPRESENTATIVE

7 17 Credit Union; Streetsboro (OH); On-site; USD 52,000 - 78,000; Full time

Job summary

7 17 Credit Union in Streetsboro, OH is seeking a Senior Loan Servicing Representative to support our Real Estate Lending team. You will serve as a subject matter expert in loan servicing and deliver exceptional service to members, colleagues, investors, vendors, and external partners.

Ideal candidates bring mortgage servicing experience, strong attention to detail, and a commitment to accuracy and compliance.

Qualifications

• High school diploma or equivalent.
• Minimum of 12 months of hands-on experience within the last 5 years processing or servicing first mortgage loans.

Responsibilities

• Provide prompt, professional service to members by phone, in person, and through other communication channels.
• Process a variety of loan servicing transactions, including: title work, loan payoffs, skip payments, loan servicing documentation, real estate tax collections.
• Complete new loan set-up and funding transactions.
• Monitor and service adjustable-rate loans, including payment and rate changes.
• Perform escrow analyses and manage tax and insurance disbursements.
• Process loan corrections, adjustments, and amortization calculations.
• Prepare and submit timely reporting to investors, insurers, government agencies, and vendors.
• Balance general ledger accounts and process professional fee payments.
• Conduct quality control reviews and audits of loan files.
• Provide backup support and training assistance to other loan servicing team members.
• Build strong member relationships and enhance the overall member experience through every interaction.

Skills

Attention to detail

Customer service

Communication skills

Confidentiality

Time management

Problem solving

Financial software

Excel proficiency

Teamwork

Education

High school diploma

Tools

Microsoft Excel

Job description

Job Details

Job Location: Streetsboro, OH 44241

Join a Team That Makes a Difference

At 7 17 Credit Union, our mission is simple: We help people improve their lives financially and support the communities we serve.

We are seeking a detail-oriented and member-focused Senior Loan Servicing Representative to support our Real Estate Lending team. In this role, you will serve as a subject matter expert in loan servicing while providing exceptional service to members, colleagues, investors, vendors, and other external partners.

If you have mortgage servicing experience, enjoy problem-solving, and take pride in accuracy and customer service, we'd love to hear from you.

What You'll Do

• Provide prompt, professional service to members by phone, in person, and through other communication channels.
• Process a variety of loan servicing transactions, including:
  • Title work
  • Loan payoffs
  • Skip payments
  • Loan servicing documentation
  • Real estate tax collections
• Complete new loan set-up and funding transactions.
• Monitor and service adjustable-rate loans, including payment and rate changes.
• Perform escrow analysis and manage tax and insurance disbursements.
• Process loan corrections, adjustments, and amortization calculations.
• Prepare and submit timely reporting to investors, insurers, government agencies, and vendors.
• Balance general ledger accounts and process professional fee payments.
• Conduct quality control reviews and audits of loan files.
• Provide backup support and training assistance to other loan servicing team members.
• Build strong member relationships and enhance the overall member experience through every interaction.

Why Join 7 17 Credit Union?

• Competitive pay
• Supportive team environment
• Opportunities for professional growth
• Meaningful work that positively impacts members and communities
• Stable and respected financial institution

Qualifications

Required Education

• High school diploma or equivalent

Required Experience

• Minimum of 12 months of hands‑on experience within the last 5 years processing or servicing first mortgage loans

Required Skills

• Strong attention to detail and accuracy
• Excellent customer service and communication skills
• Ability to maintain confidentiality
• Strong organization and time management skills
• Problem‑solving and decision‑making abilities
• Ability to learn and use financial software and systems
• Proficiency with Microsoft Excel (must pass Excel assessment)
• Ability to work independently and collaboratively in a team environment

What Makes You Successful

• Professionalism and sound judgment
• Strong interpersonal skills
• A positive, member‑first attitude
• Initiative and resourcefulness
• Commitment to accuracy and compliance
• Ability to manage multiple priorities while maintaining quality standards

Physical Requirements

• Primarily seated office environment with some standing and walking
• Ability to lift up to 10 pounds occasionally
• Frequent computer and phone use

7 17 Credit Union is an Equal Opportunity Employer and values diversity in the workplace.