Senior Mortgage & Real Estate Loan Servicing Associate

Lincoln Financial Group; Charlotte (NC); Hybrid; USD 58,000 - 78,000; Full time

Benefits offered by this job

Career tracks and job levels

Virtual training opportunities

Tuition assistance

Work arrangements that work for you

Job summary

Lincoln Financial Group in Charlotte, NC is seeking a loan servicing professional to administer and service a commercial loan portfolio, processing payments, advances and payoffs. You will monitor covenants, insurance and regulatory requirements, maintain loan records, and collaborate with borrowers and internal teams to resolve servicing issues.

The role emphasizes in-office work, with opportunities to leverage AI-enabled tools to improve workflows and support audits and regulatory examinations

Qualifications

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's).
• 3+ Years' experience in commercial loan servicing, commercial mortgage servicing, or commercial banking.
• Able to work a minimum of 40 hours per week, with a minimum of 4 days in the office.
• Working knowledge of commercial lending practices, loan documents, and applicable regulations.
• Working knowledge of escrow administration and insurance/tax tracking requirements.

Responsibilities

• Administering and servicing the commercial loan portfolio, including processing payments, advances, and payoffs.
• Monitoring loan covenants, insurance, and other compliance requirements throughout the loan lifecycle.
• Maintaining and updating loan documentation and records in our loan servicing system(s).
• Managing escrow accounts and insurance/tax tracking.
• Preparing and distributing reports for management, investment accounting, and regulatory agencies.
• Coordinating with borrowers, correspondents, relationship managers, and internal teams to identify and resolve servicing issues.
• Processing requests for lender consent, loan modifications, renewals, extensions, and payoff calculations.
• Responding to borrower, correspondent and internal inquiries accurately and in a timely manner.
• Assisting with audits and regulatory examinations as needed.
• Learning and actively using AI-enabled and automation tools as part of day-to-day servicing work.
• Identifying inefficiencies or gaps in current servicing workflows and proposing practical improvements, drawing on prior experience and available technology.
• Supporting the evaluation and rollout of new servicing tools, templates, or process changes as the team modernizes its workflows.

Skills

Commercial loan servicing

Loan documentation

Escrow administration

Regulatory knowledge

Microsoft Office

Education

Bachelor’s degree or equivalent

Tools

AI platforms

Job description

Lincoln Financial Group in Charlotte, NC is seeking a loan servicing professional to administer and service a commercial loan portfolio, processing payments, advances and payoffs. You will monitor covenants, insurance and regulatory requirements, maintain loan records, and collaborate with borrowers and internal teams to resolve servicing issues.

The role emphasizes in-office work, with opportunities to leverage AI-enabled tools to improve workflows and support audits and regulatory examinations