Senior Mortgage Loan Processor I

Self-Help Services Corp; Charlotte (NC); On-site; USD 75,000 - 105,000; Full time

Job summary

Self-Help seeks a Sr. Mortgage Loan Processor to join our team in the Durham, NC, Modesto, CA, or Charlotte, NC offices. You will analyze borrower information, manage loan files, and coordinate with underwriters to ensure timely processing and compliance.

The ideal candidate has mortgage experience, excellent attention to detail, and strong data analysis skills. This role requires collaboration with loan officers and adherence to federal and state requirements.

Qualifications

• Bachelor’s degree or 3 years related experience; or an equivalent combination of education and experience plus 3 years mortgage related experience.

Responsibilities

• Handle mortgage processing and analysis including income, loan docs, disclosures and borrower data.
• Review loan packages for conditions, prep for underwriting and QC.
• Verify borrower information and ensure compliance with program guidelines and regulations.
• Coordinate data collection, verifications and lender requirements to meet deadlines.
• Monitor deadlines and alerts in the mortgage loan system; track activity with processors.
• Review appraisals, identify collateral issues and initiate remedies.
• Collaborate with borrowers and loan officers to obtain missing information.

Skills

Attention to detail

Mortgage lending knowledge

Data analysis

Communication

Spanish fluency (plus)

Education

Bachelor’s degree or 3 years mortgage related experience

Tools

Encompass

Job description

WHO We Are:

Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh foods resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans, to working with partners to demand that lawmakers change unjust policies. We are seeking a Sr. Mortgage Loan Processor to join our team in Durham, NC or Modesto, CA or Charlotte, NC!

WHAT you'll do:

MORTGAGE PROCESSING & ANALYSIS

• Calculating and analyzing borrower information including income, loan documentation, disclosures and borrower documentation, Provides direction and oversite for collection of data from applicant process.
• Reviewing paperwork for loans, setting conditions for processing and analyzes loan files and preparing files for underwriting and QC.
• Verifying borrower information and conducting analysis and QC of loan files. Ensuring loan file meets program guidelines as well as all federal and state compliance requirements. Request additional information when needed.
• Providing direction and oversight for collection of data from the applicant process and in reviewing collected verifications.
• Tracking loan actions in the mortgage loan system and all deadlines and compliance alerts.
• Reviewing and analyzing property appraisals; identifying collateral issues and initiating potential remedies.
• Working with borrowers and loan officers to obtain needed info to complete file, if needed.
• Troubleshooting complex documentation issues.
• Reviewing applications for completeness, identifying open issues and requiring documentation and prepares files for underwriting.
• Analyzing complete borrower information, identifying when additional information may be required and discussion any concerns with the Underwriter.
• Collecting and reviewing data from clients for loan application and verifying borrower information as noted in the application.
• Ordering and reviewing borrower verifications including verification of employment, credit, mortgage, and payoffs.
• Monitoring deadlines for loans, track activity with Processors to ensure deadlines will be met.
• Actively participating in team projects, as assigned.
• Reviewing files for QC and prepare disclosures and compliance documents including Loan Estimates and redisclosures.
• Training and supervising other staff on disclosures.

WHAT you'll need:

• A Bachelor’s degree or at least 3 year’s related experience; or an equivalent combination of education and experience plus 3 years mortgage related experience.
• Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.
• Preference for working in organizations that place priority on teamwork and collaboration
• Strong Attention to detail.
• Advanced ability to effectively plan, organize and prioritize work.
• Ability to effectively present information and respond to questions from groups and /or individuals and to resolve borrower’s concerns.
• Ability to develop good relationships with borrowers and vendors; able to resolve borrower/vendor concerns.
• Strong mathematical skills including the ability to handle complex calculations.
• Ability to analyze financial and loan data independently.
• Deep knowledge of mortgage lending process, requirements, and compliance requirements.
• Strong technical aptitude including the ability to quickly learn new systems and proficiency with Microsoft Word, Excel, PowerPoint, and PDFs. Strong knowledge and advanced ability to navigate mortgage loan system (Encompass).
• Spanish fluency a plus.
• Ability and willingness to work beyond normal work hours, as needed.

Ability to demonstrate Self-Help's Core Values:

• Mission Before Self
• Service With Excellence
• Embracing & Promoting Change
• Results Not Credit
• Diversity as a Strength
• Financial Sustainability for Mission Impact

Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company Disclaimer:

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.

Welcome to Self Help Careers!

Self-Help is a family of Mission Driven non-profit financial organizations. Our national foot-print means we offer strong benefits and opportunities across the country. Our inclusive collegial culture means that no matter where you're located, you're part of a shared mission. At Self-Help we don't just go to work. We create change - and we do it together. Join Us!