Senior Mitigation Operations Lead

DRYmedic Restoration of Central Phoenix; Bloomfield Hills (MI); On-site; USD 68,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

Vision insurance

Wellness resources

401(k)

401(k) matching

Bonus based on performance

Company car

Dental insurance

Job summary

DRYmedic Restoration of Central Phoenix is seeking an experienced Mitigation Manager to lead daily mitigation operations, oversee staff and job flow, and ensure compliance, quality, and an excellent client experience. This role serves as the operational leader for mitigation projects from intake through audit handoff.

The ideal candidate has 4+ years in emergency restoration, IICRC certifications preferred, strong leadership and communication skills, and proficiency with Xactimate, DASH, and MS

Qualifications

• 4+ years of emergency restoration experience (required).
• IICRC certifications (WTR, ASD, AMRT, FSRT preferred).
• Strong leadership, organization, and communication skills.
• Proficient in Microsoft Office.
• Xactimate and DASH proficiency.
• High school diploma or equivalent.
• Technically proficient and detail-oriented.
• Must have valid Driver's License.

Responsibilities

• Vet and approve all incoming mitigation projects.
• Support field staff.
• Manage Large loss.
• Schedule, assign, and oversee mitigation teams and job flow.
• Manage Project Managers, Foremen, Technicians, and Coordinators.
• Resolve job site issues and act as escalation point.
• Coordinate subcontractors and approve vendors as needed.
• Monitor customer and TPA communication for compliance and service quality.
• Conduct first-round file audits and track errors for performance reporting.
• Manage mitigation vehicle fleet and order project materials.
• Serve as OSHA safety compliance officer.
• Interview and hire mitigation staff.
• Conduct client experience follow-up calls.
• Review and approve mitigation job expenditures.
• Review time cards.
• Perform other related duties as required.

Skills

Leadership

Communication

Project management

Detail-oriented

Education

High school diploma or equivalent

Tools

MS Office

Xactimate

DASH

Job description

DRYmedic Restoration of Central Phoenix is seeking an experienced Mitigation Manager to lead daily mitigation operations, oversee staff and job flow, and ensure compliance, quality, and an excellent client experience. This role serves as the operational leader for mitigation projects from intake through audit handoff.

The ideal candidate has 4+ years in emergency restoration, IICRC certifications preferred, strong leadership and communication skills, and proficiency with Xactimate, DASH, and MS