Mitigation Operations Manager

DRYmedic Bloomfield Hills, MI; United States; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

Vision insurance

Wellness resources

401(k)

401(k) matching

Bonus based on performance

Company car

Dental insurance

Job summary

DRYmedic Bloomfield Hills, MI is seeking an experienced Mitigation Manager to lead daily mitigation operations, oversee staff and job flow, and ensure compliance, quality, and an excellent client experience. This role serves as the operational leader for mitigation projects from intake through audit handoff.

You will vet projects, support field staff, manage teams, handle safety compliance, and review expenditures while mentoring staff and driving performance.

Qualifications

• 4+ years of emergency restoration experience (required)
• IICRC certifications (WTR, ASD, AMRT, FSRT preferred)
• Strong leadership, organization, and communication skills
• Proficient in Microsoft Office
• Xactimate and DASH proficiency
• High school diploma or equivalent
• Technically proficient and detail-oriented
• Must have valid Driver's License

Responsibilities

• Vet and approve all incoming mitigation projects
• Support field staff
• Manage Large loss
• Schedule, assign, and oversee mitigation teams and job flow
• Manage Project Managers, Foremen, Technicians, and Coordinators
• Resolve job site issues and act as escalation point
• Coordinate subcontractors and approve vendors as needed
• Monitor customer and TPA communication for compliance and service quality
• Conduct first-round file audits and track errors for performance reporting
• Manage mitigation vehicle fleet and order project materials
• Serve as OSHA safety compliance officer
• Interview and hire mitigation staff
• Conduct client experience follow-up calls and review/approve mitigation job expenditures
• Review time cards
• Perform other related duties as required

Skills

Leadership

Communication

Detail-oriented

Driver's License

Education

High school diploma or equivalent

Tools

Microsoft Office

Xactimate

DASH

Job description

DRYmedic Bloomfield Hills, MI is seeking an experienced Mitigation Manager to lead daily mitigation operations, oversee staff and job flow, and ensure compliance, quality, and an excellent client experience. This role serves as the operational leader for mitigation projects from intake through audit handoff.

You will vet projects, support field staff, manage teams, handle safety compliance, and review expenditures while mentoring staff and driving performance.