Senior Middleware Engineer - SWIFT & MQ, 24/7 Operations

Intercontinental Exchange Holdings, Inc.; Atlanta (GA); On-site; USD 115,000 - 170,000; Full time

Job summary

Intercontinental Exchange, Inc. seeks a Senior Systems Engineer to design, deploy, and support high‑availability middleware across SWIFT, IBM MQ, and related platforms.

You will work with cross‑functional teams to resolve complex issues, optimize performance, and ensure secure, compliant operations in a fast‑paced financial environment. The role requires hands‑on experience with Windows and Linux, strong scripting, and the ability to mentor teammates while maintaining documentation and incident

Qualifications

• Bachelor’s degree in Computer Information Systems or equivalent hands‑on experience in Systems Engineering or Information Technology
• 5+ years supporting enterprise middleware and financial messaging platforms, with solid experience in SWIFT and IBM MQ
• Direct experience installing, configuring, and administering SWIFT Alliance Access and Alliance Gateway, with working knowledge of IBM MQ and Tableau
• Familiarity with the SWIFT Customer Security Controls Framework (CSCF) and experience supporting the annual Security Attestation process
• Comfortable administering both Windows Server (2019 and later) and Linux (RedHat preferred) in a regulated financial messaging environment
• Experience managing Hardware Security Modules within a SWIFT environment
• Working knowledge of SDLC processes and tools including GIT and configuration management platforms like Puppet
• Solid understanding of DR, BCP, and how to manage systems across production and non‑production environments
• Able to write functional scripts in at least one language such as Bash, Python, PowerShell, Perl, or JavaScript
• Strong problem solver who stays calm under pressure and can work through ambiguous, high‑stakes situations
• Clear communicator who can talk to engineers and business stakeholders equally well without losing either audience

Responsibilities

• Design, build, and deliver integrated solutions across SWIFT, IBM MQ, and supporting middleware platforms from initial planning through production deployment
• Identify performance bottlenecks and tune systems to ensure reliability and throughput across financial messaging infrastructure
• Support a 24/7 production environment through hands‑on incident response, proactive monitoring, and a weekly on‑call rotation for after‑hours support and planned change events
• Troubleshoot and resolve issues across the full stack, including SWIFTNet connectivity, messaging flows, and integrations with back‑office systems, before and after they impact production
• Manage the day‑to‑day operations of SWIFT, IBM MQ, and related middleware including configurations, patch levels, upgrades, and compliance requirements
• Own complex technical problems from root cause through resolution, and share findings in a way that prevents recurrence and builds team knowledge
• Work closely with developers, operations staff, release engineers, and business teams to understand requirements and deliver solutions that actually work in practice
• Keep SWIFT infrastructure decisions well documented, contribute to change management processes, and make sure operational procedures stay current as the SWIFT framework evolves year to year
• Mentor junior engineers and operations staff, and take an active role in growing the team’s overall capability

Skills

SWIFT Messaging

IBM MQ

Tableau

Windows Server

Linux

HSM

GIT

Puppet

SDLC

Bash

Python

PowerShell

Perl

JavaScript

Root cause analysis

Communication

Education

Bachelor’s degree in Computer Information Systems

5+ years middleware/financial messaging experience

Tools

SWIFT Alliance Access

Alliance Gateway

IBM MQ

Tableau

Ansible

Puppet

Job description

Intercontinental Exchange, Inc. seeks a Senior Systems Engineer to design, deploy, and support high‑availability middleware across SWIFT, IBM MQ, and related platforms.

You will work with cross‑functional teams to resolve complex issues, optimize performance, and ensure secure, compliant operations in a fast‑paced financial environment. The role requires hands‑on experience with Windows and Linux, strong scripting, and the ability to mentor teammates while maintaining documentation and incident