Senior Messaging & Linux Systems Engineer

Synechron, Inc._USA Company; Charlotte (NC); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation package

Global opportunities

Paid leave and holidays

Insurance plan (medical, dental, life)

Retirement savings plans

Training opportunities & Udemy for Biz

On-demand Udemy for Business

Job summary

Synechron in Charlotte, NC is seeking a Senior Systems Operations Developer to maintain and optimize our messaging infrastructure. You will administer Linux-based systems, configure Proofpoint and Cloudmark, and manage SMTP routing to ensure reliable email delivery.

The role requires production support, incident response, automation scripting, and collaboration with security, network, and engineering teams. Base salary ranges $85k–$90k per year with full benefits in a multinational environment.

Qualifications

• Several years of experience in systems operations, production support, messaging operations, or systems development.
• Strong hands-on experience with Linux operating systems and command-line administration.
• Solid understanding of email and messaging technologies, including SMTP DNS and MX records, SPF, DKIM, and DMARC, TLS and certificate management, SMTP authentication, Mail queues and delivery status codes, Email reputation and anti-spam controls, Experience with SMTP routing, mail relays, gateways, connectors, and mail-flow troubleshooting.
• Experience supporting Proofpoint and Cloudmark products or comparable messaging-security platforms.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience working in production environments with incident, change, and problem-management processes.
• Preferred, but not required: Scripting experience using Shell, Python, or Bash.
• Experience with cloud platforms (AWS, Azure, or GCP).
• Familiarity with email security and anti-spam technologies.
• Experience in a 24x7 support environment.

Responsibilities

• Manage and support messaging and email infrastructure in production environments.
• Perform day-to-day product operations, including monitoring, incident response, service validation, and operational support.
• Administer and troubleshoot Linux-based systems and services.
• Configure, maintain, and troubleshoot Proofpoint and Cloudmark messaging and email-security solutions.
• Design, implement, and maintain SMTP routing, relays, gateways, connectors, and mail-flow configurations.
• Analyze email delivery issues, including bounces, delays, rejections, spam classifications, and routing failures.
• Monitor system health, performance, availability, capacity, and message-processing workflows.
• Investigate and resolve production incidents using structured root-cause analysis.
• Develop scripts and automation to improve operational efficiency and reduce manual processes.
• Implement and maintain operational procedures, runbooks, support documentation, and knowledge articles.
• Support upgrades, patches, configuration changes, migrations, and production deployments.
• Collaborate with engineering, security, network, infrastructure, and support teams to resolve complex issues.
• Ensure messaging systems meet security, compliance, availability, and performance requirements.
• Participate in on-call rotations and provide timely support for critical production issues.
• Identify opportunities to improve monitoring, alerting, reliability, and overall product operations.

Skills

Linux administration

SMTP routing

Incident management

Automation scripting

Security/compliance

On-call support

Cloud platforms

Tools

Proofpoint

Cloudmark

Job description

Synechron in Charlotte, NC is seeking a Senior Systems Operations Developer to maintain and optimize our messaging infrastructure. You will administer Linux-based systems, configure Proofpoint and Cloudmark, and manage SMTP routing to ensure reliable email delivery.

The role requires production support, incident response, automation scripting, and collaboration with security, network, and engineering teams. Base salary ranges $85k–$90k per year with full benefits in a multinational environment.