Remote Messaging SME: Exchange Online & Security

Cognizant; Bismarck (ND); Remote; USD 99,000 - 115,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a remote Messaging & Collaboration L3 SME to lead advanced support, governance, and escalation across Exchange Online, on-premise hybrid environments, and security platforms. You will own complex mail flow, migrations, and compliance initiatives while mentoring L1/L2 teams.

The role requires 5–8+ years of enterprise experience, strong Exchange expertise, and familiarity with Proofpoint and related tools. Remote US-based work with a comprehensive benefits package is offered.

Qualifications

• Experience in enterprise Messaging environments with L3 escalation ownership.
• Strong Exchange Online and Hybrid Exchange experience required.
• Familiarity with Proofpoint, Clearswift, or similar email security platforms.
• Experience with Enterprise Vault administration and mailbox migrations.

Responsibilities

• Act as the L3 escalation point for Messaging & Collaboration incidents.
• Administer Exchange Online, Exchange On-Prem, Proofpoint, Clearswift, Enterprise Vault, Biscom, and BitTitan.
• Troubleshoot complex mail flow, routing, connector, gateway, and hybrid Exchange issues.
• Support onboarding/offboarding, mailbox provisioning, permissions, and shared mailbox administration.
• Manage email security, anti-spam, anti-phishing, and secure mail gateway operations.
• Support mailbox migrations, tenant-to-tenant transitions, and messaging modernization projects.
• Support retention, legal hold, archive restore, journaling, and compliance activities.
• Maintain runbooks, SOPs/SOWs, knowledge articles, and transition documentation.
• Provide KT, reverse KT, and mentoring support for L1/L2 teams.

Skills

Exchange Online

Exchange On-Prem / Hybrid Exchange

Proofpoint Cloud

Proofpoint On-Prem

Clearswift

Enterprise Vault

BitTitan MigrationWiz

Biscom

Microsoft 365 Administration

PowerShell

ServiceNow

Tools

BitTitan MigrationWiz

Biscom

Microsoft 365 Administration

Job description

Cognizant is seeking a remote Messaging & Collaboration L3 SME to lead advanced support, governance, and escalation across Exchange Online, on-premise hybrid environments, and security platforms. You will own complex mail flow, migrations, and compliance initiatives while mentoring L1/L2 teams.

The role requires 5–8+ years of enterprise experience, strong Exchange expertise, and familiarity with Proofpoint and related tools. Remote US-based work with a comprehensive benefits package is offered.