Senior Membership Sales Specialist

UFC Gym; Puyallup (WA); On-site; USD 50,000 - 65,000; Full time

Job summary

A fitness franchise in Puyallup is seeking an Assistant General Manager to support membership goals and lead the Membership Specialists team. The ideal candidate will have strong organizational skills, leadership experience, and a passion for customer service. Key responsibilities include supervising staff, enhancing member experience, and achieving financial targets. Candidates with 1-2 years in management and sales are preferred.

Qualifications

• 1-2 years of management experience supervising 3-10 employees preferred.
• 1-2 years of sales or related experience preferred.
• Experience managing reports and budgeting preferred.

Responsibilities

• Assist the GM in achieving gym membership goals.
• Supervise Membership Specialists to ensure a quality member experience.
• Conduct training for the membership team on lead generation.

Skills

Organizational skills

Customer service orientation

Leadership

Communication

Analytical abilities

Education

High School Diploma or GED

Bachelor’s Degree

Tools

MS Office

Job description

Overview

As a UFC Gym brand ambassador, the Assistant General Manager (AGM) represents UFC Gym and ensures Membership Specialists (MS) provide a welcoming, informative, differentiated, high energy, and incredible experience for all prospective members during gym visits. This position indirectly supervises the MS team with support from the GM. The AGM is accountable for assisting the GM in achieving gym membership goals, private coaching attachment, and other sales goals.

Essential Duties & Responsibilities

• Perform and/or assist the GM in activities for the gym: Personal Production, Weekend Management/Leadership, Staffing, Training, and Performance Management; assemble and manage a fully engaged and high performing membership team that aligns with company values and goals.
• Sales execution on key metrics and drivers; personal production; deliver results.
• Ensure membership execution on lead generation, appointment setting, and guest goals to hit financial targets set forth by the company.
• Assist the GM in ongoing training on hitting 50% guest conversion, 40% Ultimate Mix, and 25% attachment of point of sale private coaching.
• Inspire guests to purchase memberships by listening to goals, presenting UFC Gym in a way that connects with the member, and establishing trust through transparent pricing, open dialogue, and a passion for fitness.
• Ensure personal membership execution on lead generation, appointment setting, and hitting personal guest goals to hit financial targets set forth by the company.
• Ensure the membership department hits monthly targets in New Member Sales, Electronic Funds Transfer, and Point of Sale Private Coaching goals.
• Achieve minimum gym goals and close the gap between membership team performance and monthly goals.
• Weekend Management & Planning: participate and provide gym-specific input into the development of the gym financial, expense, and operating plan for the month.
• Assist GM to develop weekend membership plans to deliver financial and retention goals with contribution by MSs.
• With collaboration of GM and MSs, establish priorities and goals, including revenue goals and labor targets for weekends/month; identify and plan improvements in the gym.
• Set monthly, weekly, and daily targets that are challenging but obtainable.
• Provide assistance to the GM on managing the MS schedule within budgeted hours and/or business demands.
• Work with weekend team in all departments to set priorities and goals to deliver a great member and guest experience.
• Provide input and report weekly and monthly results to the GM and VP of Sales regarding gym financials.
• The AGM will be cross-trained in primary responsibilities of the GM. When no other managers are in the gym, the AGM will act as the “Manager on Duty” to address member issues.
• Guest Experience/Team Member Experience: assist GM to establish a fun, safe, healthy, and community-focused gym culture that delivers high member satisfaction and profitability with support from department heads and supervisors. AGM takes full ownership on weekends.
• Be a role model for member experience by walking through the gym and collecting member feedback to identify training and development opportunities for team members.
• Resolve elevated gym member concerns on weekends; conduct on-the-spot coaching to prevent recurrence. If needed, work with GM every Monday to handle weekend concerns.
• Monitor gym appearance and ensure issues are resolved promptly.
• Ensure compliance with the Company’s Time & Labor policy and practices through the timekeeping system for all MSs.
• Ensure company policies, procedures, programs and promotions are efficiently executed on weekends.
• Ensure safety of employees, members and gym property on weekends.
• When not executing other tasks, be present on the gym floor and locker rooms to maintain a clean and safe environment while developing relationships for prospecting.
• As a contributing team member, assist the front desk as necessary so members receive a friendly greeting, check-in, and prompt attention to their needs.
• Staffing and Development: assist in MS selection by reviewing applications, interviewing, and making hiring recommendations to the GM.
• Assist with training the MS Team to generate leads/new business through member promotions, leads, referrals, appointments, shows, local events, outside marketing, and guest passes.
• Assist in training the MS Team on current marketing campaigns to effectively communicate to members and prospective members.
• Assist with or conduct weekly meetings with MSs to review performance and offer direction, inspiration, and guidance toward achieving individual and gym goals.

Required Qualifications

Knowledge, skills & abilities

• Experience managing reports, budgeting, revenue, payroll, and/or demonstrated math analytical / ratio skills, and knowledge of the fitness industry preferred.
• Strong organizational skills and customer service orientation with proven results.
• Experience with basic computer skills (MS Office, Internet).
• Strong and proven leadership, communication, time management, and analytical abilities and skills.

Minimum certifications/educational level

• High School Diploma or GED required, Bachelor’s Degree preferred.

Minimum experience

• 1-2 years of management experience supervising 3-10 employees preferred.
• 1-2 years of sales or related experience preferred.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.