Senior Member Services Advocate | Patient Care & Resolution

ADP, Inc.; Orange (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

WeShare Health is seeking a Senior Member Services Representative in Orange, CA to deliver exceptional service to members. You will handle inbound and outbound inquiries, resolve escalated issues, and own cases through resolution while supporting junior staff.

The role requires strong healthcare knowledge, problem-solving, sound judgment, empathy, and accountability, aligned with the We Got You service philosophy. This is a full-time, on-site position at our Orange location.

Qualifications

• Experience handling inbound and outbound member inquiries.
• Ability to resolve complex escalated member issues.

Responsibilities

• Manage inbound and outbound member interactions with professionalism.
• Resolve complex and escalated member concerns to ownership and closure.
• Support less experienced representatives and share knowledge.
• Identify operational trends and collaborate with internal teams to remove barriers for members.

Skills

Member interaction

Problem solving

Escalation management

Healthcare knowledge

Cross-functional support

CRM software

Tools

CRM software

Job description

WeShare Health is seeking a Senior Member Services Representative in Orange, CA to deliver exceptional service to members. You will handle inbound and outbound inquiries, resolve escalated issues, and own cases through resolution while supporting junior staff.

The role requires strong healthcare knowledge, problem-solving, sound judgment, empathy, and accountability, aligned with the We Got You service philosophy. This is a full-time, on-site position at our Orange location.