Senior Member Service Specialist – Banking & Solutions

Clear Destination Inc.; Goleta (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

Golden 1 Credit Union is hiring a Member Service Specialist III at the Santa Barbara Branch in Goleta, CA. The position is non-exempt and reports to the Branch Manager, focusing on processing transactions, delivering member services, and upholding compliance.

The role emphasizes growth, mentorship, and leadership within the branch, with opportunities for professional development and cross-functional collaboration across Golden 1 products and services.

Qualifications

• HS Diploma or General Education Degree (GED) required.
• 2+ years year of prior experience in a banker role at another financial institution or customer relationship building role preferred.
• 1+ year as a Member Service Specialist II or teller role at Golden 1 or another financial institution preferred.

Responsibilities

• Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
• Provides Golden 1 services to member, including but not limited to cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance.
• Assesses members needs while processing transactions.
• Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
• Identifies and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union.
• Assists in the proper operation of the ATM and Teller Cash Dispenser Units including, but not limited to, replacing receipt cartridge, clearing a blockage, etc.
• May be required to take the lead for open and closing responsibilities in the absence of MSS IV and above.
• Activates alarm.
• Verifies signature cards in ECM (Enterprise Content Management).
• Check acceptance approval within assigned limits.
• Ensures confidentiality of all member and credit union information.
• Maintains current knowledge of all Golden 1 products and services, as well as of policies and procedures for teller functions.
• Performs additional responsibilities essential to the operations of the branch (TCR, SBO, Safe deposit box, etc...), as needed.
• Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs to ensure members are provided with meaningful financial solutions.
• Mentors and advises MSSI’s and MSSII’s.
• Develops coaching and leadership skills by observation and training courses.
• Engages in consultative dialogue with members to identify current and future financial needs and documents in EnAct system.
• Enroll members in the different channels that Golden 1 uses: online, mobile, etc.
• Refer member’s home lending/investment needs to the appropriate business partner through EnAct referrals.
• Process consumer loan applications and completes the fulfillment of loan when appropriate.
• Approves signature cards.
• Audits loan reports and provides coaching as needed to avoid future errors.
• Provide approvals based on authorized limits as assigned by the Branch Manager.
• Notarizes member documents (certification of trust, etc.).
• Collects medallion stamp request information and sends to MSS IV or above for approval.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.

Education

HS Diploma or GED

Job description

Golden 1 Credit Union is hiring a Member Service Specialist III at the Santa Barbara Branch in Goleta, CA. The position is non-exempt and reports to the Branch Manager, focusing on processing transactions, delivering member services, and upholding compliance.

The role emphasizes growth, mentorship, and leadership within the branch, with opportunities for professional development and cross-functional collaboration across Golden 1 products and services.