Senior Member Service Specialist

Golden 1; Fresno (CA); Hybrid; USD 26,000 - 37,000; Full time

Job summary

Golden 1 Credit Union is seeking a Member Service Specialist III at the Fresno State Branch to handle daily cash handling, deposits, withdrawals, transfers, and related transactions while delivering exceptional member service.

This non-exempt role reports to the Associate Branch Manager and supports leadership duties as needed, with opportunities for growth within the branch network and ongoing development in financial services.

Qualifications

• H.S. Diploma or General Education Degree (GED) required.
• 2+ years year of prior experience in a banker role at another financial institution or customer relationship building role preferred.
• 1+ years 1 year as a Member Service Specialist II or teller role at Golden 1 or another financial institution preferred.

Responsibilities

• Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
• Provides Golden 1 services to member, including but not limited to cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance.
• Assesses members needs while processing transactions.
• Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
• Maintains current knowledge of all Golden 1 products and services, as well as of policies and procedures for teller functions.

Education

H.S. Diploma or GED

Job description

Golden 1 Credit Union is seeking a Member Service Specialist III at the Fresno State Branch to handle daily cash handling, deposits, withdrawals, transfers, and related transactions while delivering exceptional member service.

This non-exempt role reports to the Associate Branch Manager and supports leadership duties as needed, with opportunities for growth within the branch network and ongoing development in financial services.