Member Service Specialist II: Growth & Community Impact

Golden 1 Credit Union

Goleta (CA)

On-site

USD 25,003 - 35,610

Full time

14 days+

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Job summary

Golden 1 Credit Union in Goleta, CA seeks a Member Service Specialist II to deliver member-focused financial services at the Santa Barbara Branch. You will handle deposits, withdrawals, and other transactions with accuracy, while offering guidance on Golden 1 products to meet member needs.

Ideal candidates bring cash-handling and customer-service experience, plus the ability to promote services and maintain confidentiality.

Qualifications

H.S. Diploma or GED required.
1+ years year of prior experience in a cash handling service oriented role required.
6+ months as a Member Service Specialist I or teller role at Golden 1 or another financial institution preferred.

Responsibilities

Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
Provides Golden 1 services to member, including cashier’s checks, money orders, savings bonds, wire transfers and transactions, and debit card issuance.
Assesses members' needs while processing transactions.
Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
Identifies and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union.
Assists in the proper operation of the ATM and Teller Cash Dispenser Units.
Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs to ensure members are provided with meaningful financial solutions.