Senior Member Experience & Operations Lead

Beacon Hill Staffing Group, LLC; Oak Brook (IL); On-site; USD 55,000 - 90,000; Full time

Job summary

Beacon Hill Staffing Group, LLC is seeking a Senior Member Experience Operations Specialist to support credentialing and certification processes for professional members.

The role focuses on customer service, problem-solving, and process improvement, coordinating with vendors and internal teams, and managing reporting and operational workflows to ensure a best-in-class participant experience. Onsite initially with potential hybrid schedule after six months in Oak Brook, IL.

Qualifications

• 3+ years of experience in operations, member services, or related field.
• Strong organizational and project management abilities.
• Experience with reporting, metrics, and process improvement initiatives.
• Excellent attention to detail and communication skills.
• Proficiency with Excel and Microsoft Office.

Responsibilities

• Serve as the primary point of contact for credentialing program participants.
• Respond to applicant inquiries and resolve credentialing, testing, and account issues.
• Manage operational workflows, records, and reporting with accuracy.
• Coordinate with vendors and internal teams to deliver an exceptional participant experience.
• Support administrative, fulfillment, and accounting-related processes as needed.
• Identify process improvements and contribute to operational excellence initiatives.
• Ensure compliance with procedures, policies, and quality standards.

Skills

Organizational skills

Project management

Problem-solving

Communication

Process improvement

Tools

Microsoft Office

CRM systems

Reporting software

Job description

Beacon Hill Staffing Group, LLC is seeking a Senior Member Experience Operations Specialist to support credentialing and certification processes for professional members.

The role focuses on customer service, problem-solving, and process improvement, coordinating with vendors and internal teams, and managing reporting and operational workflows to ensure a best-in-class participant experience. Onsite initially with potential hybrid schedule after six months in Oak Brook, IL.