Senior Member Engagement & Communications Specialist

Centene; United States; Hybrid; USD 68,000 - 124,000; Full time

Job summary

An established industry player is seeking a dynamic professional to lead Member Engagement & Communications initiatives. This role involves overseeing communication strategies that enhance member engagement and retention, ensuring compliance with regulations while managing projects effectively. You will leverage multi-channel approaches to connect with members and collaborate with vendors to drive successful communication initiatives. Join a forward-thinking organization that values diversity and offers a comprehensive benefits package, including flexible work schedules and competitive pay, making a meaningful impact on the health of communities across the nation.

Benefits

Health Insurance

401K Plan

Stock Purchase Plans

Tuition Reimbursement

Paid Time Off

Flexible Work Schedules

Qualifications

• 5+ years of experience in Communications, Marketing, or Consumer Experience.
• Bachelor's degree or equivalent in a related area.

Responsibilities

• Oversee and execute communication initiatives across various channels.
• Provide strategic solutions to business partners and vendors.
• Utilize market data to develop engagement opportunities.

Skills

Strategic Communication

Project Management

Content Development

Multi-channel Communication

Market Data Analysis

Education

Bachelor's degree in Communications

Bachelor's degree in Marketing

Bachelor's degree in Consumer Experience

Job description

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: Oversee specific Member Engagement & Communications initiatives to improve member engagement and retention. Oversee and execute Communications initiatives related to regulations, operations, and/or health education, including project management, content development and execution, measurement, and reporting. Provide strategic solutions and direction to various initiatives while meeting compliance regulations and timelines.

• Oversee, develop and execute communication initiatives across creative/content development, regulatory reviews/approvals and distribution, ensuring key milestones and deliverables are achieved.
• Provide strategic solutions to business partners, health plans and vendors on various communication initiatives
• Utilize a multi-channel communication approach including web, direct mail, email, text, etc.
• Oversee and execute initiatives with vendors and external partners on various communication projects and initiatives.
• Identify and leverage internal and external market data and research insights to help develop communications and engagement opportunities
• Oversee and continuously evaluate work process and procedure, identifying opportunities for improvement
• Identify opportunities to build internal and external business relationships to help build strategic communication initiatives

Education/Experience: Bachelor's degree or equivalent in Communications, Marketing, or Consumer Experience, or related area. 5+ years of related experience in Communications, Marketing, or Consumer Experience Pay Range: $68,700.00 - $123,700.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act