Senior Medical Support Supervisor - Patient Services

U.S. Department of Veterans Affairs; Kernersville (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

U.S. Department of Veterans Affairs in Kernersville Health Care Center seeks a Supervisory Medical Support Assistant (GS-8) to lead the Patient Administration Service team within outpatient clinics, including mental health and primary care. The role emphasizes supervision, data analysis, and ensuring quality patient services in a complex clinic environment.

The position requires U.S. citizenship, a high school diploma or equivalent, and experience in supervising patient support staff.

Qualifications

• U.S. citizenship required; non-citizens may be appointed when qualified citizens cannot be recruited.
• One year of creditable experience equivalent to the next lower grade.
• Knowledge, Skills, and Abilities (KSAs) include supervising patient support staff, assigning work, evaluating staff, and ensuring quality patient services.

Responsibilities

• Ensure work assignments are carried out; act as expert for File Clerks, Operators, MSAs, and Lead MSAs.
• Manage enrollment, eligibility, and beneficiary travel processes.
• Communicate effectively with internal and external customers; maintain courteous, respectful service.

Education

High school diploma - GED or proficiency certificate (State/territorial Board)

Job description

U.S. Department of Veterans Affairs in Kernersville Health Care Center seeks a Supervisory Medical Support Assistant (GS-8) to lead the Patient Administration Service team within outpatient clinics, including mental health and primary care. The role emphasizes supervision, data analysis, and ensuring quality patient services in a complex clinic environment.

The position requires U.S. citizenship, a high school diploma or equivalent, and experience in supervising patient support staff.