Senior Medical Lab Client Services Lead

University Of Nebraska Medical Center; Omaha, Northern (NE, KY); On-site; USD 25,000 - 39,000; Full time

Job summary

University of Nebraska Medical Center seeks a Lead Medical Lab Client Service Representative in Omaha, NE. This role handles specimen processing, result reporting, and client communications across RPS, NPHL, and the pathology department.

Responsibilities include directing the Client Service Representative team, refining procedures, and ensuring accurate specimen handling in a fast-paced outreach lab setting.

Qualifications

• High School education or equivalent
• Two years clinical healthcare experience
• Skilled in customer service
• PC/data entry ability
• Microsoft Word mandatory

Responsibilities

• Process and report outreach laboratory specimens.
• Manage specimen handling and storage to ensure accuracy.
• Coordinate with RPS, NPHL, and pathology team for timely results.
• Supervise Client Service Representative team to maintain service quality.

Skills

Customer service

PC data entry

Education

High School education or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Sunquest

CoPath

Epic

Job description

University of Nebraska Medical Center seeks a Lead Medical Lab Client Service Representative in Omaha, NE. This role handles specimen processing, result reporting, and client communications across RPS, NPHL, and the pathology department.

Responsibilities include directing the Client Service Representative team, refining procedures, and ensuring accurate specimen handling in a fast-paced outreach lab setting.