Lead Medical Lab Client Service Representative

University Of Nebraska Medical Center; Omaha, Northern (NE, KY); Hybrid; USD 25,000 - 39,000; Full time

Job summary

University of Nebraska Medical Center seeks a Lead Medical Lab Client Service Representative in Omaha, NE. This role handles specimen processing, result reporting, and client communications across RPS, NPHL, and the pathology department.

Responsibilities include directing the Client Service Representative team, refining procedures, and ensuring accurate specimen handling in a fast-paced outreach lab setting.

Qualifications

• High School education or equivalent
• Two years clinical healthcare experience
• Skilled in customer service
• PC/data entry ability
• Microsoft Word mandatory

Responsibilities

• Process and report outreach laboratory specimens.
• Manage specimen handling and storage to ensure accuracy.
• Coordinate with RPS, NPHL, and pathology team for timely results.
• Supervise Client Service Representative team to maintain service quality.

Skills

Customer service

PC data entry

Education

High School education or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Sunquest

CoPath

Epic

Job description

Lead Medical Lab Client Service Representative

UNMC is an Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities.

Location

Location Omaha, NE

Requisition Number:

Requisition Number: Staff_14969

Department

Business Unit

Business Unit College of Medicine

Reg-Temp

Reg-Temp Full-Time Regular

Work Schedule

Remote/Telecommuting

Remote/Telecommuting No remote/telecommuting opportunity

Position Summary

Responsible for all duties related to processing and result reporting of outreach laboratory specimens directly impacting patient care: specimen handling, proper specimen storage, test ordering, test availability, specimen requirements and distribution of patient specimens for laboratory testing. Manages information pertaining to patient specimens, and provides responsible, difficult and precise technical and clerical assistance requiring independent judgement, self‑motivation, and exacting detail. This position directs daily work of the Client Service Representative team to facilitate an efficient and effective work environment; assists with the management of procedures including the review, changes, and implementation; as well as provides extensive client service communication with internal and external customers of Regional Pathology Services ( RPS ), the Nebraska Public Health Laboratory ( NPHL ), and the Department of Pathology and Microbiology.

Working Title Lead Medical Lab Client Service Representative

Job Title

Job Title Health Care Associate (Para)

Salary Grade

Salary Grade HC12H

Appointment Type

Appointment Type C2 - REG OFF/SERV HRLY

Salary Range

Salary Range $18.413 - $27.644/hourly

Job Requisition Begin Date

Job Requisition Begin Date 09/03/2026

Application Review Date

Application Review Date 09/10/2026

Review Date Information:

Initial application review will begin on the date provided in the field above. Applications received prior to this review date will be considered. Applications received after the review date may be considered.

Required and Preferred Qualifications

Required Education:

Required Education: High School education or equivalent

If any degree major/training is required, please specify the type. (NOTE: Concentration and minors are not equivalent to a major)

(Will consider two years post high school education/related experience)

Required Experience

Required Experience 2 years

If any experience is required, please specify what kind of experience:

Clinical experience in a healthcare environment

(Will consider two years post high school education/related experience)

Required License

Required License No

If yes, what is the required licensure/certification?

NA

Required Computer Applications:

Required Computer Applications: Microsoft Word

Required Other Computer Applications:

Required Additional Knowledge, Skills and Abilities:

• Skilled in customer service
• Ability in PC/data entry.

Preferred Education:

If any degree/training is preferred, please specify the type:

Healthcare or Biological Sciences.

Preferred Experience:

Outreach laboratory setting. Supervisory experience.

Preferred License:

Preferred License: No

If yes, what is the preferred licensure/certification?:

NA

Preferred Computer Applications:

Preferred Computer Applications: Microsoft Excel, Microsoft Outlook

Preferred Other Computer Applications:

Preferred Other Computer Applications: Sunquest, CoPath, Epic or other patient records software

Preferred Additional Knowledge, Skills and Abilities:

• Experience in customer service in healthcare environment.

Individuals who need accommodation during the online application or interview process may contact 402-559-4070 or [e-mail] to request an accommodation.