Associate Director, Medical Information

Lancesoft; Temecula (CA); Hybrid; USD 180,000 - 230,000; Full time

Job summary

Lancesoft is seeking an Associate Director of Medical Information to provide senior scientific, strategic, and operational support for MI activities. The role focuses on timely responses to inquiries, development of MI content, and readiness for major launches.

The position requires an advanced degree and 5+ years in MI within pharma/biopharma, with strong written and verbal communication, and a proven ability to lead cross-functional teams in a fast-paced environment.

Qualifications

• Advanced scientific/medical degree required.
• Minimum of 5 years of Medical Information experience preferred.
• Strong knowledge of pharmaceutical industry standards, regulatory and compliance requirements.
• Ability to critically appraise clinical data and communicate findings clearly.
• Excellent written and verbal communication across functions and regions.

Responsibilities

• Respond to unsolicited medical inquiries with accurate, balanced, timely information using approved sources.
• Independently research and manage complex inquiries with cross-functional collaboration.
• Lead creation and lifecycle management of Medical Information response materials (Rletters, FAQs, Q&A).
• Evaluate evidence and translate data into audience-appropriate communications.
• Partner with regional/global Medical Information and cross-functional teams on readiness for launches and updates.
• Monitor literature, congress data, regulatory updates and identify content gaps.
• Analyze inquiry data to identify insights and inform stakeholders.
• Provide training on scientific content and processes to internal teams and vendors.
• Oversee external vendors with regard to scientific accuracy and timeliness.
• Maintain documentation in MI systems and content repositories.
• Identify adverse events and product complaints per procedures.

Skills

Medical Information leadership

Cross-functional collaboration

Scientific literature appraisal

Project management

Communication skills

Education

MD/PhD/PharmD or equivalent

Job description

Location: Hybrid - Tied to either of the office sites (Raleigh, Foster City, Santa Monica, or Parsippany) however, preference is the West Coast

Associate Director, Medical Information Job Overview

The Associate Director, Medical Information contractor will provide senior-level scientific, strategic, and operational support for Medical Information activities. The role will deliver accurate, balanced, and timely responses to unsolicited medical inquiries; lead the development and maintenance of Medical Information content; and partner cross-functionally to support product, therapeutic-area, and launch priorities. A key focus of the role will be supporting Medical Information readiness for the upcoming multiple myeloma launch, including development of scientific response resources, management of anticipated inquiry topics, and preparation of internal and external support teams.

Key Responsibilities

• Provide accurate, balanced, evidence-based, and timely responses to unsolicited medical and scientific inquiries from healthcare professionals, patients or caregivers, and internal colleagues, using approved response documents, current literature, and appropriate data on file.
• Independently research and manage complex or escalated inquiries, collaborating with Medical Affairs and other subject-matter experts as needed.
• Lead the creation, review, quality control, approval, and lifecycle management of Medical Information response materials, including standard response letters, frequently asked questions, Q&A documents, and other scientific resources.
• Critically evaluate clinical, biomedical, and scientific evidence and translate complex data into clear, audience-appropriate communications.
• Partner with regional and global Medical Information colleagues and cross-functional teams, including Medical Affairs, Clinical Development, Regulatory, Global Patient Safety, Quality, Operations, and Commercial, as appropriate.
• Support Medical Information readiness for product launches, label updates, new data disclosures, scientific congresses, and other business-critical milestones.
• Monitor new publications, congress data, regulatory updates, and emerging evidence to identify content updates, knowledge gaps, and potential inquiry trends.
• Analyze Medical Information inquiry data to identify insights, customer needs, and content gaps, and communicate relevant findings to internal stakeholders.
• Provide scientific and process training to internal colleagues, contact center teams, and external vendors, as required.
• Provide oversight and direction to external vendors or consultant writers, including review of deliverables for scientific accuracy, quality, consistency, and timeliness.
• Maintain complete and accurate documentation in the Medical Information request-handling system and applicable content repositories.
• Identify, document, and report adverse events and product complaints in accordance with applicable procedures and timelines.
• May support Medical Information activities at scientific congresses and respond to scientific questions; travel may be required.
• Contribute to strategic and operational initiatives that improve Medical Information quality, consistency, efficiency, and stakeholder value.

Required Qualifications

• Advanced scientific or medical degree, such as an MD, PhD, PharmD, or equivalent.
• Minimum of 5 years of Medical Information experience within the pharmaceutical or biopharmaceutical industry preferred.
• Demonstrated experience independently managing complex medical inquiries and developing high-quality scientific response content.
• Strong knowledge of pharmaceutical industry standards and applicable legal, regulatory, safety, and compliance requirements related to Medical Information.
• Advanced ability to critically appraise and synthesize clinical and scientific literature and communicate findings accurately to varied audiences.
• Excellent written, verbal, and interpersonal communication skills, with the ability to work effectively across functions, regions, and levels of the organization.
• Strong project management, prioritization, problem-solving, and organizational skills, with the ability to manage multiple deliverables in a fast-paced environment.
• High attention to detail and a consistent commitment to scientific accuracy, fair balance, quality, and compliance.

Preferred Qualifications

• Experience in hematology/oncology, immuno-oncology, cell therapy, or a related therapeutic area preferred.
• Knowledge of multiple myeloma is a plus.
• Experience supporting product launch readiness, new indication readiness, or high-priority Medical Affairs initiatives preferred.
• Experience working with Medical Information vendors, contact centers, content management platforms, customer relationship management systems, or digital/AI-enabled Medical Information solutions preferred.
• Experience analyzing inquiry trends and translating Medical Information data into actionable insights preferred.

Key Competencies

• Scientific and clinical expertise
• Strategic thinking and sound judgment
• Cross-functional collaboration and stakeholder management
• Clear, concise, and audience-appropriate communication
• Operational excellence and accountability
• Adaptability in a dynamic, matrixed environment