Senior Medical Front Desk Lead — Mon-Fri, Growth & Training

Trinity Health; Albany (OR); On-site; USD 25,000 - 33,000; Full time

Job summary

St. Peter’s Health Partners Medical Associates in Albany, NY seeks a Sr Registration Associate (Medical Receptionist) to coordinate front-end operations of a medical practice.

You will manage scheduling, registration, check-in/check-out, and revenue-cycle tasks with courtesy and HIPAA compliance. The role emphasizes leadership, teamwork, and exceptional patient service, with Monday-Friday schedule and a focus on accurate data entry, pre-authorizations, and smooth patient flow.

Qualifications

• Strong leadership skills required.
• Associate’s degree preferred; High School Diploma/Equivalent Required.
• Proficiency with Microsoft Office and other computer applications.
• Demonstrated experience with delivering successful customer service.
• Experience handling multiple priorities in a deadline-driven environment.
• Managing difficult customers respectfully and without confrontation.
• Previous medical office experience preferred.
• Ability to lift 25 lbs.

Responsibilities

• Scheduling and registration
• Check-in
• Check-out
• Charge entry/claims
• End of day processes
• General duties including but not limited to:
• Ensure distribution of work throughout the team is sufficient to meet daily schedules
• Display leadership qualities
• Manages daily staffing needs in coordination with office and float pool managers
• Serve as a mentor and role model to all colleagues
• Schedules patient appointments to maximize patient access
• Handles all incoming calls and directs appropriately
• Registers patient obtains necessary consent forms and patient demographic data
• Collects co-pay at check-in/or check-out when applicable. Documents monies collected and generated patient receipts
• Acts as liaison between patients and clinical staff; monitors for delays and informs patient
• Schedules all follow-up appointments at check-out, including ancillary and/or diagnostic tests
• Obtains pre-authorizations for diagnostic testing for specialist office visits as assigned
• Obtains referrals for specialist office visits
• Consistently and accurately passes charges in accordance with office policies and procedures
• Information Processing: Understands and performs parsing process on a daily basis to electronically file information into the Electronic Medical Record
• Maintains patient confidentiality and adheres to HIPAA regulations
• Works cooperatively with all team members to ensure quality patient care at all times
• Communicates respectfully and effectively with providers, clinical staff, colleagues, managers and others
• Cross covers other areas needed

Skills

Strong leadership

Customer service experience

Multitasking

Managing difficult customers

Medical office experience

Education

Associate's degree

High School Diploma/Equivalent

Tools

Microsoft Office

Job description

St. Peter’s Health Partners Medical Associates in Albany, NY seeks a Sr Registration Associate (Medical Receptionist) to coordinate front-end operations of a medical practice.

You will manage scheduling, registration, check-in/check-out, and revenue-cycle tasks with courtesy and HIPAA compliance. The role emphasizes leadership, teamwork, and exceptional patient service, with Monday-Friday schedule and a focus on accurate data entry, pre-authorizations, and smooth patient flow.