Senior Medical Collections & Patient Accounts Specialist

CHRISTUS Health; Tyler (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

CHRISTUS Health in Tyler continues to seek a medical collection specialist to support TLRA collection units, perform follow-up and account resolution while communicating with patients, payers, and vendors, and ensuring adherence to state and federal guidelines for quality care.

The role requires 3–5 years in healthcare billing/collections or hospital experience, strong Word/Excel skills, and prior hospital or call-center exposure. Full-time, M-F, 8 AM–5 PM, with a patient-focused approach.

Qualifications

• High School diploma or equivalent.
• 3-5 years of experience in healthcare billing/collections or hospital collections.
• Experience in a Customer Service call center environment.

Responsibilities

• Provide effective collection services to recover accounts per guidelines.
• Document and update patient account information in TLRA collection system.
• Handle inbound patient and carrier calls professionally.
• Use collection tools to meet recovery goals and quality standards.
• Perform research to resolve account issues timely and accurately.
• Maintain daily productivity standards.
• Promote positive patient relations with respectful communication.

Skills

Customer service

Call center experience

Microsoft Word

Microsoft Excel

Healthcare billing

Education

High school diploma

Tools

Meditech

CollectLogix

Job description

CHRISTUS Health in Tyler continues to seek a medical collection specialist to support TLRA collection units, perform follow-up and account resolution while communicating with patients, payers, and vendors, and ensuring adherence to state and federal guidelines for quality care.

The role requires 3–5 years in healthcare billing/collections or hospital experience, strong Word/Excel skills, and prior hospital or call-center exposure. Full-time, M-F, 8 AM–5 PM, with a patient-focused approach.