Senior Medical Billing & Patient Support Specialist

Children's National Medical Center; Silver Spring (MD); On-site; USD 27,000 - 45,000; Full time

Job summary

Children's National Medical Center in Silver Spring, MD seeks a Sr. Customer Service Representative to manage billing inquiries from parents and hospital staff, and to support charity processes and complex claims.

You will review accounts, resolve billing questions, and communicate complex billing concepts clearly to families, while coordinating with payors and hospital departments as needed. This role emphasizes accuracy, empathy, and compliance with regulatory guidelines.

Qualifications

• Account resolution and problem solving.
• Understand managed care contracting requirements and apply principles for assigned payors.
• Understand federal and state regulations surrounding billing for assigned payors (e.g., Medicaid).

Responsibilities

• Be the first point of contact for billing questions from parents regarding physician and hospital services.
• Review accounts and follow up to resolve billing concerns until needs are met.
• Communicate complex billing information in an understandable way to parents.

Skills

Account Resolution and Problem Solving

Managed care contracting

Billing regulations (Medicaid)

Education

High School Diploma or GED

Job description

Children's National Medical Center in Silver Spring, MD seeks a Sr. Customer Service Representative to manage billing inquiries from parents and hospital staff, and to support charity processes and complex claims.

You will review accounts, resolve billing questions, and communicate complex billing concepts clearly to families, while coordinating with payors and hospital departments as needed. This role emphasizes accuracy, empathy, and compliance with regulatory guidelines.